At a Glance
- Tasks: Lead service delivery and ensure customers receive top-notch support for LAN and WAN products.
- Company: Join Convergence Group, a forward-thinking company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be the voice of the customer and drive meaningful improvements in service delivery.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Convergence Group is seeking a Service Delivery Manager to champion the voice of the customer within our Service Delivery & Assurance team, ensuring customers get the best from our LAN and WAN products and services.
You will lead service performance reviews, drive service improvement plans, proactively manage escalations and incidents, and deliver regular reports while collaborating with sales, delivery and tech teams to identify upsell opportunities.
Customer-Centric Service Delivery Lead employer: Convergence Group
Convergence Group is an exceptional employer located in Solihull, offering a dynamic work culture that fosters growth and innovation in the tech sales sector. With a robust 12-week training programme, employees gain invaluable experience while enjoying benefits like uncapped commission and private medical insurance, making it an ideal place for those looking to advance their careers meaningfully.
