At a Glance
- Tasks: Deliver top-notch customer service and troubleshoot connectivity issues.
- Company: Join Convergence Group, a dynamic telecoms company driving innovation.
- Benefits: Enjoy a competitive salary, 33 days holiday, and private medical insurance.
- Other info: Dog-friendly office with excellent learning and development opportunities.
- Why this job: Kickstart your tech career and make a real impact in a fast-paced environment.
- Qualifications: 1 year of support experience and understanding of LAN/WAN technologies.
The predicted salary is between 30000 - 36000 £ per year.
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
What It’s Really Like Here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.
What you’ll do:
- Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
- Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
- Use tools such as Solarwinds and Extreme XIQ to track down problems
- Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
- Assist with hardware and vendor management, ensuring swift resolution of faults
What you’ll need to apply:
- At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
- Solid understanding of LAN/WAN technologies
- Achieved or working towards a networking qualification such as CCNA or equivalent work experience
- Strong communication - clear, calm and customer-focused
- Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
- Ability to obtain BPSS, SC, and NPPV3 clearance for this role
Perks of the role:
- You’ll bag a fantastic base salary of £30,000 - £36,000
- 33 days holiday (including bank holidays and it gets better!)
- Private medical insurance, enhanced pension, income protection & life assurance
- Learning and development? Absolutely!
- Dog-friendly office - yes, really!
The nitty gritty:
- Permanent position
- Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
- A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours
- Office-based role
Who Are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
If you like solving problems, learning fast and making a real impact - this one’s got your name on it.
1st Line NOC Engineer employer: Convergence Group
Convergence Group is an exceptional employer, offering a dynamic and growth-oriented work environment where innovation thrives. As the Head of Performance Partnerships, you will have the opportunity to lead a talented team while benefiting from a culture that prioritises professional development and data-driven decision-making. With a focus on collaboration and practical impact, this role not only enhances your leadership skills but also contributes significantly to the company's success in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line NOC Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Convergence Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Convergence Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Convergence Group!
✨Direct Apply to Convergence Group
Let's not forget to apply directly through the Convergence Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line NOC Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Convergence Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Convergence Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Convergence Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
