Convergence Group is seeking a Service Delivery Manager to support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.
You will act as the voice of the customer, lead service performance reviews, manage escalations, and deliver insightful reports to drive continuous improvement while working closely with sales, delivery, and tech teams.
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Senior Service Delivery Lead — IT & Telecoms (Hybrid) employer: Convergence Group (Wireless) Networks Limited
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work culture that empowers our employees to thrive in a fast-paced environment. With a strong focus on personal growth and development, we offer exceptional benefits including private medical care, enhanced pension schemes, and a dog-friendly office atmosphere in Solihull. Join us to make a meaningful impact as we continuously innovate and elevate our standards, providing you with the opportunity to stretch your skills and advance your career.
Contact Details:
Convergence Group (Wireless) Networks Limited Recruitment Team
