At a Glance
- Tasks: Ensure smooth order flow from sale to live service, keeping everything on track.
- Company: Join Convergence Group, a dynamic and innovative telecoms company.
- Benefits: Enjoy a competitive salary, 33 days holiday, and hybrid working options.
- Other info: Dog-friendly office and a culture that values curiosity and ownership.
- Why this job: Make a real impact in a fast-paced environment with growth opportunities.
- Qualifications: 1+ years in telecoms provisioning, strong communication, and organisation skills required.
The predicted salary is between 23698 - 28964 £ per year.
At Convergence Group, we’re on a mission to make business connectivity simple - like a true utility - cutting through complexity and putting customers first. As we continue to grow, we’re looking for a Provisioning Coordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.
What it’s really like here: The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
What you’ll be doing as our Provisioning Coordinator:
- Keep Orders Moving: take ownership of WAN customer orders - from sales acceptance through service provisioning to live service - ensuring everything is ready for installation and nothing slips through the cracks.
- Keeping Everyone in the Loop: communicate clearly and consistently with customers and stakeholders via Phone, Teams and email - setting expectations and managing risks early.
- Working Across Teams: collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track.
- Staying on Top of Your Queue: manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance.
- Hitting the Right Results: consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP).
What we’re looking for:
- A minimum of 1 year’s experience in the provisioning of orders in the telecoms industry - ideally with connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc).
- Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP.
- Familiarity with order processing.
- Strong organisation and time management skills.
- Clear and confident communication - comfortable picking up the phone.
- High attention to detail and a proactive mindset.
- Confident using Microsoft Office tools, including Excel.
- A minimum of 5 GCSEs including English.
- Experience of project coordination (e.g. Prince2) would be a bonus.
- Ability to pass BPSS and other clearance checks.
What you’ll get:
- £30,000 - £35,000 salary.
- 33 days holiday (including bank holidays).
- Private medical insurance.
- Enhanced pension, income protection & life assurance.
- Hybrid working - 3 days a week in the Solihull office.
- Dog-friendly office - yes, really.
Who are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
This is more than just a provisioning or coordinator role - it’s your opportunity to make a real difference. If you’re detailed, organised, and passionate about delivering outstanding service, we’d love to hear from you.
Provisioning Coordinator employer: Convergence Group (Wireless) Networks Limited
Convergence Group is an exceptional employer that prioritises leadership effectiveness and talent development, offering a dynamic work culture where employees can thrive. With a strong benefits package and clear progression opportunities, particularly in the vibrant Solihull area, you will be part of a growing organisation that values your contributions and supports your professional journey.
Contact Details:
Convergence Group (Wireless) Networks Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Coordinator
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Convergence Group (Wireless) Networks Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Convergence Group (Wireless) Networks Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Provisioning Coordinator
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Convergence Group (Wireless) Networks Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Convergence Group (Wireless) Networks Limited.
How to prepare for a job interview at Convergence Group (Wireless) Networks Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
