Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams.
You will manage major incidents, ensure SLAs are met and work with 1st/2nd line, suppliers and technical teams. The position is based in Solihull in a full-time, permanent capacity.
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Incident Manager: Lead Major Incidents & SLA Delivery employer: Convergence Group (Wireless) Networks Limited
At Convergence Group, we pride ourselves on fostering a dynamic and ambitious work culture that empowers our employees to thrive in a fast-paced environment. With a strong focus on personal growth and development, we offer exceptional benefits including private medical care, enhanced pension schemes, and a dog-friendly office atmosphere in Solihull. Join us to make a meaningful impact as we continuously innovate and elevate our standards, providing you with the opportunity to stretch your skills and advance your career.
Contact Details:
Convergence Group (Wireless) Networks Limited Recruitment Team
