Account Executive in Solihull

Want to be part of a company that's on a mission to make business connectivity as easy to use as electricity, water, or gas? That's exactly what we're doing at Convergence Group - and we're looking for an Account Executive to join us on the journey. This is a fantastic opportunity for someone looking to build a career in sales and account management within a fast-growing technology business.

What It's Really Like Here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What You'll Be Doing

• Looking after dormant and low-touch accounts, building better relationships and improving retention.
• Spotting opportunities to improve margins through pricing changes, product swaps or commercial conversations.
• Responding to day-to-day account queries and keeping customers and internal teams updated.
• Building a pipeline of opportunities within existing accounts by identifying whitespace and upsell opportunities.
• Following consistent processes, managing SLA's and making sure orders and changes are accurate and compliant.
• Working towards KPI's such as contacting accounts, renewals, price reviews and order accuracy.
• Learning around LAN and WAN and core product areas, building your overall sales and commercial knowledge.

What We're Looking For

• Around 2 years' experience working in a structured business, sales or customer-facing environment where you have followed defined processes.
• Some desk-based sales or account management experience.
• Comfortable working with numbers, margins, and KPI's.
• Experience using CRM systems or structured workflow tools.
• Curiosity, a growth mindset, and willingness to learn.
• Clear, confident communicator on phone, email and Teams.
• Degree or equivalent practical experience (sales, business, or commercial environments preferred).
• Experience in IT, Telecoms or Networking would be a bonus.
• Able to pass BPSS and other clearance checks.

What You'll Get

• £27,000 – £35,000 salary.
• 33 days holiday (including bank holidays).
• Private medical insurance.
• Enhanced pension, income protection & life assurance.
• Hybrid working – 3 days per week in the Solihull office.
• Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A-Players Come to Make a Difference

If you are a confident communicator who is resilient, thrives on delivering excellent customer service and wants to build a career in sales, we'd love to hear from you. Apply now and grow your career with Convergence Group.