At a Glance
- Tasks: Provide expert Microsoft cloud engineering support and solve complex technical challenges.
- Company: Join Converge Technology Solutions, a leader in IT solutions with a focus on inclusivity and sustainability.
- Benefits: Enjoy competitive salary, professional development, and opportunities for community volunteering.
- Other info: Embrace diversity and grow your career in a supportive, innovative workplace.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge Microsoft technologies.
- Qualifications: Hands-on experience with Microsoft cloud technologies and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designs industry-specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.
Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.
Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.
Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.
Department: Managed Services
Contract: Full-time, Permanent
Converge is growing, and we’re looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you’re passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support.
About the Role: You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands-on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security.
What You’ll Be Doing:
- Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems.
- Administer, maintain and improve Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, endpoint management, security, backup and related infrastructure services.
- Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice.
- Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations.
- Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge’s managed service portfolio.
- Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services.
- Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security.
- Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and continuous improvement activities.
- Investigate recurring incidents, contribute to problem management and help reduce repeat issues through continual service improvement.
- Create and maintain technical documentation, SOPs, knowledge articles, design notes, configuration records and service transition packs.
- Provide coaching and knowledge transfer to Service Desk and Managed Services colleagues to improve first-time fix and escalation quality.
- Support onboarding of new customers by reviewing cloud environments, identifying risks and recommending improvements.
- Maintain awareness of Microsoft roadmap changes, licensing updates, product developments and managed service opportunities.
What You Bring: We’re looking for someone with strong hands-on experience across Microsoft cloud technologies and a solid understanding of modern cloud operating environments. You’ll bring:
- Strong working knowledge of Microsoft 365, Azure, Entra ID, Intune, endpoint management and cloud security.
- Experience designing, administering or managing Microsoft tenants in production environments.
- Background in a Managed Services Provider (MSP) or multi-customer support environment.
- Good working knowledge of networking fundamentals and how they underpin cloud services.
- Practical experience with security scanning platforms such as Nessus, or similar vulnerability management tools.
- Experience delivering 2nd/3rd line support for Microsoft cloud or infrastructure services.
- Strong troubleshooting capability across identity, access, compliance, backup, networking, business continuity and cloud governance.
- Ability to translate customer requirements into practical, commercially aware cloud recommendations.
- Experience supporting incidents, service requests, changes, problem investigations and service improvement activity.
- Excellent communication skills with the ability to explain technical concepts clearly to technical and non-technical audiences.
- Strong documentation skills covering knowledge articles, technical procedures, design notes and handover packs.
- Commercial awareness and the ability to identify opportunities to improve customer value, security posture and adoption of Microsoft cloud services.
Qualifications & Desirable Skills:
- Relevant technical qualification or equivalent professional experience.
- Strong knowledge of Microsoft cloud technologies and supporting infrastructure.
- Full UK driving licence.
- Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent.
- Experience with security, automation, scripting, networking, virtualisation or cloud governance.
- Exposure to ISO-aligned, security-focused or ITIL-based operating environments.
Who You Are: You’re customer-focused, proactive and confident building trusted relationships. You’re organised, curious, and committed to continuous learning in a fast-moving Microsoft cloud landscape. You’re collaborative, adaptable and comfortable working with both technical and non-technical audiences.
Cloud Engineer in Stafford employer: Converge
Converge is an exceptional employer dedicated to building a sustainable future in construction, offering a collaborative and dynamic work environment in London Blackfriars. As a Senior Firmware Engineer, you'll enjoy competitive salaries, generous leave policies, and opportunities for professional growth while working alongside a diverse team committed to innovation and excellence. With a focus on employee well-being and a culture that celebrates inclusivity, Converge provides a meaningful and rewarding workplace for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Engineer in Stafford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Converge or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Converge.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Converge.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Converge that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Cloud Engineer in Stafford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Converge.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Converge and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Converge
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Converge uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
