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- Tasks: Drive customer success and ensure they get the most from our innovative Data Hub platform.
- Company: Join a forward-thinking tech company transforming the construction industry with intelligent software.
- Benefits: Enjoy 25 days holiday, private healthcare, enhanced parental leave, and a cycle-to-work scheme.
- Why this job: Be at the forefront of customer success in a dynamic SaaS environment and make a real impact.
- Qualifications: 3–6+ years in Customer Success or similar roles, with strong analytical and commercial skills.
- Other info: Join a fun, inclusive workplace that values diversity and personal growth.
The predicted salary is between 30000 - 50000 £ per year.
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes.
We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.
This role sits at the intersection of customer success, product, and commercial growth.
You will:
- Ensure customers realise clear, measurable value from our Data Hub product
- Own customer success from paid trial through steady–state usage, supporting conversion of paid trials into full contracts
- Support configuration and implementation during the sales and onboarding journey
- Investigate and resolve data and integration issues
- Identify and seed upsell and cross‐sell opportunities
- Manage relationships with labs, suppliers, and third‐party integrators, building trust and credibility with partners over time
This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams.
Requirements:
- 3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment
- Experience supporting data‐driven or integrated products (APIs, platforms, analytics tools)
- Comfortable working with imperfect data and complex integrations
- Strong analytical mindset, comfortable interrogating data and logs
- Commercially aware, understanding how value links to revenue
- Confident managing customers and partners through ambiguity
- Able to balance customer advocacy with internal delivery realities
- Structured, calm, and credible under pressure
Benefits:
- 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones
- Private Healthcare through AXA
- Enhanced Parental Leave so you focus on your new bundle of joy instead of worrying about expenses
- Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily
- A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Customer Success Manager in London employer: Converge
Contact Detail:
Converge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Converge on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the Data Hub product. Understand its features, benefits, and how it impacts customer success. We want you to show that you’re not just interested in the role, but that you’re genuinely excited about what Converge is doing!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your analytical mindset and ability to manage customer relationships. We love hearing how you've tackled challenges and driven success in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, applying through our website gives you a direct line to us!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS, customer success, and any relevant data-driven projects. We want to see how your skills align with what we do at Converge!
Showcase Your Analytical Skills: Since this role involves working with data and complex integrations, don’t shy away from showcasing your analytical mindset. Share examples of how you've tackled data challenges or improved processes in previous roles. We love a good data story!
Be Proactive in Your Approach: We’re looking for someone who can take initiative, so make sure to convey that in your application. Talk about times when you’ve gone above and beyond to ensure customer success or resolved issues before they escalated. Show us you’re a problem-solver!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Converge!
How to prepare for a job interview at Converge
✨Know the Product Inside Out
Before your interview, make sure you understand Converge's Data Hub platform thoroughly. Familiarise yourself with its features, benefits, and how it addresses customer pain points. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations or challenges. Think of examples from your past experience where you've successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Analytical Skills
Since the role requires a strong analytical mindset, be ready to discuss how you've used data to drive customer success in previous roles. Bring examples of how you've interrogated data to identify trends or opportunities for upselling and cross-selling.
✨Demonstrate Commercial Awareness
Understand how customer success ties into revenue generation. Be prepared to discuss how you can help customers realise value from the Data Hub product while also contributing to the company's growth. This shows that you’re not just focused on support but also on driving business outcomes.
