At a Glance
- Tasks: Support our Sales Operations team with customer registrations and administrative tasks.
- Company: Join a leading IT solutions provider committed to inclusivity and sustainability.
- Benefits: Flexible working, training opportunities, and a supportive work environment.
- Other info: Great career growth potential in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: GCSEs in Maths and English, strong communication skills, and attention to detail.
The predicted salary is between 29250 - 35750 £ per year.
Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability
Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client.
An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.
Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.
Inclusivity and Support
We believe that everyone is welcome and will always be supported in their career with us.
We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential.
Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.
Nurturing Diversity
Our support for employees and embrace of diversity go beyond policies and procedures.
We provide an environment that nurtures inclusivity and engagement.
From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.
Sustainable Practices
Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate.
We understand that taking inclusion and diversity seriously is imperative to living up to our values.
Are you an organised, detail-driven administrator who thrives in a fast-paced environment? Converge UK is looking for a proactive
Sales Administrator to join our Sales Operations team, supporting our customers and Business Development Managers with exceptional accuracy, communication, and service.
This role is ideal for someone who enjoys variety, takes pride in getting things right first time, and can confidently manage multiple priorities while maintaining a positive, customer-focused approach.
- What You'll Be Doing
- Checking and approving Customer registrations.
- Checking customer requests and suitably booking these in for collection.
- Completing paperwork for the customer collections.
- Sharing the workload from joint email address.
- Complete Customer Asset Management, Rebates and general reports in line with customer and business expectations.
- Input daily intake/checks into ITAD support system.
- Completing and sending the Customer Certificate of Disposal.
- Ensure the collection and rebate log is kept up to date in line with invoicing and orders.
- To communicate with customers as required by telephone, e‑mail or letter.
- Understand and achieve SLA's.
- Deal with complaints swiftly - correct recording and escalation.
- Various Administrative support to the ITAD sales team and the ITAD Support team.
- Provide break, lunch time, holiday & sickness cover for reception (this is distributed across all sales admin).
- What Good Looks Like
- Exceptional organisation and attention to detail.
- Strong written and verbal communication skills.
- Minimal errors and credits.
- Meeting administrative KPIs and deadlines.
- Timely responses to customers and colleagues (within 2 hours).
- What You'll Bring
Essential
- GCSE (or equivalent) in Maths and English.
- Experience managing an administrative workload to tight deadlines.
- Confident handling Excel reports and data.
- Excellent communication skills.
- A proactive, flexible, \"can-do\" attitude.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and manage multiple customers.
- Competent Microsoft Excel user.
Desired
- NVQ in Business Administration.
- Experience within managed services or IT administration.
- Understanding of managed service environments.
- Experience using Microsoft Dynamics (CRM).
- Knowledge of the IT industry.
Who You Are
- Passionate about delivering excellent service.
- A team player who builds strong working relationships.
- Someone with a growth mindset, eager to learn and develop.
- Customer-focused, consistent, and reliable.
- Driven to achieve results and maintain high standards.
- Self-motivated and committed to accuracy in everything you do.
Our Values
At Converge UK, we are guided by four core values
Empowering Our People
We trust, respect, invest in and care for our team.
Sustainability & Community at Heart
We act with purpose to create meaningful impact.
Customer-Centric Excellence
Our customers' success drives everything we do.
Partnerships Built on Trust
We collaborate with partners to deliver sustainable, innovative IT solutions.
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community.
We have an equality, diversity, and inclusion policy that support this approach.
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DOA-ATR82 - Sales Administrator (MAT Leave) employer: Converge
Converge is an exceptional employer dedicated to building a sustainable future in construction, offering a collaborative and dynamic work environment in London Blackfriars. As a Senior Firmware Engineer, you'll enjoy competitive salaries, generous leave policies, and opportunities for professional growth while working alongside a diverse team committed to innovation and excellence. With a focus on employee well-being and a culture that celebrates inclusivity, Converge provides a meaningful and rewarding workplace for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land DOA-ATR82 - Sales Administrator (MAT Leave)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like DOA-ATR82 - Sales Administrator (MAT Leave) at Converge, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Converge. Tailor your message to explain why you’re drawn to them and how you can contribute as a DOA-ATR82 - Sales Administrator (MAT Leave). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace DOA-ATR82 - Sales Administrator (MAT Leave)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Converge:When writing your cover letter, make sure to tailor your message specifically for Converge. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Converge
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Converge that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Converge that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Converge’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
