Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success and ensure they get the most from our innovative Data Hub platform.
- Company: Join a forward-thinking company transforming the construction industry with intelligent software.
- Benefits: Enjoy 25 days holiday, private healthcare, enhanced parental leave, and a cycle to work scheme.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 3-6+ years in Customer Success or similar roles, with strong analytical and communication skills.
- Other info: Be part of a fun, inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.
This role sits at the intersection of customer success, product, and commercial growth. You will:
- Ensure customers realise clear, measurable value from our Data Hub product
- Own customer success from paid trial through steady–state usage, supporting conversion of paid trials into full contracts
- Support configuration and implementation during the sales and onboarding journey
- Investigate and resolve data and integration issues
- Identify and seed upsell and cross‑sell opportunities
- Manage relationships with labs, suppliers, and third‑party integrators, building trust and credibility with partners over time
This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams.
Requirements:
- 3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment
- Experience supporting data‑driven or integrated products (APIs, platforms, analytics tools)
- Comfortable working with imperfect data and complex integrations
- Strong analytical mindset, comfortable interrogating data and logs
- Commercially aware, understanding how value links to revenue
- Confident managing customers and partners through ambiguity
- Able to balance customer advocacy with internal delivery realities
- Structured, calm, and credible under pressure
Benefits include:
- 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones
- Private Healthcare through AXA
- Enhanced Parental Leave so you focus on your new bundle of joy instead of worrying about expenses
- Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily
- A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Customer Success Manager employer: Converge
Contact Detail:
Converge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Converge on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into the Data Hub product. Understand its features, benefits, and how it impacts customer success. Being able to discuss specific use cases will show your genuine interest and expertise in the role.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've tackled data-driven challenges in the past. Use examples that highlight your ability to turn complex data into actionable insights, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Converge team and contributing to their mission.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments. We love to see candidates who genuinely care about customer outcomes!
Be Data-Driven: Since our Data Hub is all about data, make sure to highlight your analytical skills. Talk about how you've used data to drive decisions or improve processes in past jobs. We want to know you can handle complex integrations and imperfect data like a pro!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specifics of the Customer Success Manager role. Mention how your experience aligns with our mission at Converge and how you can contribute to our growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're keen on joining our team at Converge!
How to prepare for a job interview at Converge
✨Know the Product Inside Out
Before your interview, make sure you understand Converge's Data Hub platform thoroughly. Familiarise yourself with its features, benefits, and how it transforms concrete planning and verification. This will help you articulate how you can drive customer success and add value.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, prepare examples of how you've used data to solve problems in previous roles. Be ready to discuss specific situations where you challenged assumptions or influenced decisions based on data insights.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in managing customer relationships and driving outcomes. Share stories that illustrate your ability to advocate for customers while balancing internal delivery realities. This will show that you understand the importance of customer success in a SaaS environment.
✨Prepare for Ambiguity
Given the nature of the role, be prepared to discuss how you've navigated complex situations or worked with imperfect data in the past. Show that you can remain calm and structured under pressure, which is crucial for managing customer expectations and delivering results.
