Customer Success Manager in Basingstoke

Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes.We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.The role This role sits at the intersection of customer success, product, and commercial growth.You will:Ensure customers realise clear, measurable value from our Data Hub productOwn customer success from paid trial through steady–state usage, supporting conversion of paid trials into full contractsSupport configuration and implementation during the sales and onboarding journeyInvestigate and resolve data and integration issuesIdentify and seed upsell and cross‐sell opportunitiesManage relationships with labs, suppliers, and third‐party integrators, building trust and credibility with partners over timeThis is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams.3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environmentExperience supporting data‐driven or integrated products (APIs, platforms, analytics tools)Comfortable working with imperfect data and complex integrationsStrong analytical mindset, comfortable interrogating data and logsCommercially aware, understanding how value links to revenueConfident managing customers and partners through ambiguityAble to balance customer advocacy with internal delivery realitiesStructured, calm, and credible under pressure25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved onesPrivate Healthcare through AXAEnhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expensesCycle to Work Scheme so you can help reduce emissions but still get from A to B easilyA fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully

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