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- Tasks: Drive customer success and ensure they get the most from our innovative Data Hub platform.
- Company: Join a forward-thinking company transforming the construction industry with intelligent software.
- Benefits: Enjoy 25 days holiday, private healthcare, enhanced parental leave, and a cycle-to-work scheme.
- Why this job: Be at the forefront of customer success in a dynamic SaaS environment with real impact.
- Qualifications: 3–6+ years in Customer Success or similar roles, with strong analytical and commercial skills.
- Other info: Join a fun, inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes.
We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion.
This role sits at the intersection of customer success, product, and commercial growth.
You will:
- Ensure customers realise clear, measurable value from our Data Hub product
- Own customer success from paid trial through steady–state usage, supporting conversion of paid trials into full contracts
- Support configuration and implementation during the sales and onboarding journey
- Investigate and resolve data and integration issues
- Identify and seed upsell and cross‑sell opportunities
- Manage relationships with labs, suppliers, and third‑party integrators, building trust and credibility with partners over time
This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams.
Requirements:
- 3–6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment
- Experience supporting data‑driven or integrated products (APIs, platforms, analytics tools)
- Comfortable working with imperfect data and complex integrations
- Strong analytical mindset, comfortable interrogating data and logs
- Commercially aware, understanding how value links to revenue
- Confident managing customers and partners through ambiguity
- Able to balance customer advocacy with internal delivery realities
- Structured, calm, and credible under pressure
Benefits:
- 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones
- Private Healthcare through AXA
- Enhanced Parental Leave so you focus on your new bundle of joy instead of worrying about expenses
- Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily
- A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Customer Success Manager in Basingstoke employer: Converge
Contact Detail:
Converge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Converge on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into the Data Hub product. Understand its features, benefits, and how it impacts customer success. We want you to show that you’re not just interested in the role, but that you’re genuinely excited about what Converge is doing!
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss how you've tackled data-driven challenges in the past. We love candidates who can think critically and bring solutions to the table, especially when it comes to complex integrations.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewers' minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Success Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and SaaS. We want to see how your skills align with our mission at Converge, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills: Since the role involves working with data and complex integrations, it’s crucial to demonstrate your analytical mindset. Share examples of how you've tackled data-driven challenges in previous roles – we love a good story!
Highlight Your Commercial Awareness: We’re looking for someone who understands the link between customer value and revenue. Make sure to mention any experiences where you’ve identified upsell or cross-sell opportunities, as this will show us you’re commercially minded.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Converge
✨Know the Product Inside Out
Before your interview, make sure you understand Converge's Data Hub platform thoroughly. Familiarise yourself with its features, benefits, and how it addresses customer pain points. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations or challenges. Think of examples from your past experience where you've successfully managed customer relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Analytical Skills
Since the role requires a strong analytical mindset, be ready to discuss how you've used data to drive customer success in previous roles. Bring examples of how you've interrogated data to identify trends or issues, and how those insights led to improved outcomes for customers.
✨Demonstrate Commercial Awareness
Understanding how customer value links to revenue is crucial. Be prepared to discuss how you've identified upsell or cross-sell opportunities in the past. Show that you can balance customer advocacy with the business's needs, which is key for a Customer Success Manager.