Schools Support Co-ordinator in Stafford

Location: Hybrid, Converge HQ or Home Based.

Department: Schools

Function: Sales

Contract: Temporary, Full Time

Converge is looking for a motivated and customer-focused School Support Co-Ordinator to join our Schools Sales team. This is an exciting opportunity for someone who enjoys building relationships with customers and identifying opportunities. You will work closely with the Sales team, Pre-sales and professional services team and our chosen vendors/partners to own and create proposals to a high standard. If you are passionate about helping schools access innovative technology solutions, we'd love to hear from you.

About the Role

As a School Support Co-Ordinator, you will work alongside our Account Management team to support both new and existing customers across the education sector. You will play a key role in promoting Converge's portfolio of solutions, including hardware, infrastructure, AV, licensing and managed services. Working closely with schools, academies and multi-academy trusts, you will help grow customer relationships, draft, edit and proof-read proposals alongside the Partnership Manager, owning commercial documents and fronting relationships with key partners to ensure that Converge and our customers receive the very best proposals available to them. You will also support customer engagement activities, maintain accurate sales forecasts and pipelines, and provide excellent customer service throughout the sales journey.

What You'll Be Doing

• Support the Partnership Managers with customer requests.
• In partnership with the Partnership Manager, build and maintain strong relationships with schools, academies, trusts and other education stakeholders.
• Identify opportunities for growth.
• Work with internal pre-sales, technical and purchasing departments to create proposals with commercial and technical coverage.
• Maintain and develop a healthy sales pipeline and accurate sales forecasts.
• Support the delivery of revenue and profit targets within the Schools division.
• Produce daily, weekly and monthly sales reports and performance updates.
• Attend customer events, conferences and industry networking opportunities as required.
• Handle customer queries professionally and effectively.
• Work collaboratively with colleagues across the wider business to deliver exceptional customer experiences.
• Support business growth initiatives and contribute ideas for continuous improvement.
• Ensure compliance with company policies, procedures and management systems.

What You Bring

We're looking for someone who combines strong administration skills with a commercial mindset and a passion for delivering outstanding customer service. You'll bring:

• Experience within an Administration role with customer focus centric.
• Strong communication skills.
• Experience using Microsoft Office applications.
• Ability to analyse data and produce meaningful reports.
• Excellent organisational skills and attention to detail.
• A proactive and positive approach to customer engagement.
• The ability to work independently while contributing to a collaborative team environment.
• A customer-first mindset with a commitment to delivering exceptional service.

Qualifications & Desirable Skills

Essential:

• GCSE Mathematics and English (or equivalent).
• Minimum 2 years' experience within a Business Development or External Sales role.
• Proven experience building and developing customer relationships.
• Strong Microsoft Office skills.
• Ability to analyse and interpret data.
• Full UK driving licence.

Desirable:

• NVQ in Business and Communications.
• NVQ in Selling Skills.
• Experience within the Education Technology sector.
• Knowledge of schools, academies, local authorities and education procurement frameworks.

Who You Are

You are a confident and driven professional who enjoys building trusted relationships and identifying opportunities that create value for customers. You are organised, resilient and motivated by delivering results while maintaining excellent customer experiences. You thrive in a collaborative environment, embrace continuous improvement, and are passionate about supporting schools with technology solutions that make a real difference. Most importantly, you share Converge's values of empowering people, sustainability, customer success and trusted partnerships.