At a Glance
- Tasks: Engage customers and promote IT recycling solutions to drive sustainability.
- Company: Join Converge, a growing company focused on sustainability and customer relationships.
- Benefits: Full-time role with opportunities for growth and a focus on environmental impact.
- Other info: Dynamic team environment with a commitment to continuous improvement.
- Why this job: Make a real difference in sustainability while building valuable customer connections.
- Qualifications: Sales experience and strong relationship-building skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Converge HQ, Acton Gate, Stafford
Department: IT Recycling
Contract: Full-time, Permanent
Converge is growing, and we're looking for a driven and customer-focused IT Recycling Specialist to join our expanding IT Recycling team. If you're passionate about sustainability, building customer relationships, generating new business opportunities, and helping organisations maximise the value of their technology assets, this role offers an exciting opportunity to make a real impact.
About the Role
As an IT Recycling Specialist, you'll play a key role in driving the growth of Converge's IT Recycling services. You'll be responsible for identifying and engaging new customers, developing existing relationships, and promoting our IT recycling and refurbishment solutions across a range of sectors. Working closely with Partner Managers, Operations teams, and customers, you'll help increase collection volumes, support customers through the recycling process, and contribute to Converge's sustainability objectives while achieving commercial targets. This role is ideal for someone with a strong sales background who enjoys prospecting, relationship building, and delivering excellent customer outcomes.
What You'll Be Doing
- Identify and proactively engage potential customers through prospecting and business development activities.
- Develop and maintain strong relationships with both new and existing customers.
- Promote Converge's IT Recycling services and wider technology solutions to generate opportunities and revenue.
- Arrange and qualify customer meetings, ensuring detailed customer requirements are captured and documented.
- Work closely with Partner Managers to support the sales process and maximise conversion opportunities.
- Drive adoption and utilisation of the Stone360 app amongst customers.
- Gather, maintain, and record detailed customer and competitor information.
- Coordinate closely with IT Recycling Operations to ensure successful collection activities.
- Maintain accurate CRM records and activity updates, producing management information where required.
- Manage customer queries and complaints effectively, ensuring appropriate escalation and resolution.
- Support the sale of refurbished hardware and other relevant products and services.
- Contribute ideas, share best practice, and support continuous improvement initiatives across the team.
- Support Converge's Corporate Social Responsibility and sustainability strategies.
- Ensure compliance with internal management systems, policies, and safety procedures.
What You Bring
We're looking for someone with a proven ability to build relationships, generate opportunities, and deliver results. You'll bring:
- Proven experience in a sales or business development role with a track record of achieving targets.
- Experience generating new business through outbound prospecting and customer engagement.
- Strong relationship-building and customer service skills.
- Experience planning and managing a structured schedule of customer meetings and activities.
- Excellent communication and stakeholder management skills.
- Strong organisational skills and attention to detail.
- A proactive, resilient, and flexible approach to work.
- Good understanding of UK geographical locations.
- Confidence using CRM systems and maintaining accurate customer records.
- A genuine interest in sustainability and circular economy initiatives.
Qualifications & Desirable Skills
Essential:
- GCSE English (or equivalent).
- GCSE Mathematics (or equivalent).
- Proven sales experience delivering against financial or performance targets.
Desirable:
- Experience within IT sales, IT recycling, IT Asset Disposal (ITAD), or related technology sectors.
- Knowledge of ADISA accreditations and industry best practices.
- Understanding of refurbished IT equipment and asset value recovery.
- Experience working with public sector, private sector, or education customers.
- NVQ qualifications in Business & Communication, Customer Service, or Selling Skills.
- Knowledge of IT recycling services, reporting requirements, and compliance standards.
Who You Are
You're a motivated self-starter who enjoys creating opportunities and building long-term customer relationships. You have a growth mindset, thrive in a collaborative environment, and take pride in delivering excellent customer experiences.
IT Recycling Specialist in Stafford employer: Converge UK
Converge is an exceptional employer located at our HQ in Acton Gate, Stafford, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide a supportive culture where your contributions as a Cloud Engineer are valued. With a focus on Microsoft cloud technologies, you will be part of a team that not only delivers cutting-edge solutions but also encourages personal development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Recycling Specialist in Stafford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Converge UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Converge UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Converge UK!
✨Direct Apply to Converge UK
Let's not forget to apply directly through the Converge UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Recycling Specialist in Stafford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Converge UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Converge UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Converge UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
