DOA-ATR82 - Sales Administrator (MAT Leave) in Stafford

Fixed Term: Maternity Cover
Part-time: 27 hours

Are you an organised, detail‑driven administrator who thrives in a fast‑paced environment? Converge UK is looking for a proactive Sales Administrator to join our Sales Operations team, supporting our customers and Business Development Managers with exceptional accuracy, communication, and service.

This role is ideal for someone who enjoys variety, takes pride in getting things right first time, and can confidently manage multiple priorities while maintaining a positive, customer‑focused approach.

What You’ll Be Doing

• Checking and approving Customer registrations.
• Checking customer requests and suitably booking these in for collection.
• Completing paperwork for the customer collections.
• Sharing the workload from joint email address.
• Complete Customer Asset Management, Rebates and general reports in line with customer and business expectations.
• Input daily intake/checks into ITAD support system.
• Completing and sending the Customer Certificate of Disposal.
• Ensure the collection and rebate log is kept up to date in line with invoicing and orders.
• To communicate with customers as required by telephone, e-mail or letter.
• Understand and achieve SLA’s.
• Deal with complaints swiftly - correct recording and escalation.
• Various Administrative support to the ITAD sales team and the ITAD Support team.
• Provide break, lunch time, holiday & sickness cover for reception (this is distributed across all sales admin).

What Good Looks Like

• Exceptional organisation and attention to detail.
• Strong written and verbal communication skills.
• Minimal errors and credits.
• Meeting administrative KPIs and deadlines.
• Timely responses to customers and colleagues (within 2 hours).

What You’ll Bring

Essential:

• GCSE (or equivalent) in Maths and English.
• Experience managing an administrative workload to tight deadlines.
• Confident handling Excel reports and data.
• Excellent communication skills.
• A proactive, flexible, “can‑do” attitude.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and manage multiple customers.
• Competent Microsoft Excel user.

Desired:

• NVQ in Business Administration.
• Experience within managed services or IT administration.
• Understanding of managed service environments.
• Experience using Microsoft Dynamics (CRM).
• Knowledge of the IT industry.

Who You Are

• Passionate about delivering excellent service.
• A team player who builds strong working relationships.
• Someone with a growth mindset, eager to learn and develop.
• Customer‑focused, consistent, and reliable.
• Driven to achieve results and maintain high standards.
• Self‑motivated and committed to accuracy in everything you do.

Our Values

At Converge UK, we are guided by four core values: Empowering Our People – We trust, respect, invest in and care for our team. Sustainability & Community at Heart – We act with purpose to create meaningful impact. Customer‑Centric Excellence – Our customers’ success drives everything we do. Partnerships Built on Trust – We collaborate with partners to deliver sustainable, innovative IT solutions.