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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve tech issues in a fast-paced environment.
- Company: Join an award-winning tech company with a focus on growth and innovation.
- Benefits: Full-time hours, hybrid work, and apprenticeship opportunities for career development.
- Other info: Dynamic role with opportunities to learn and grow in the tech industry.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Good education in Maths and English; tech knowledge is a plus.
The predicted salary is between 22000 - 28000 £ per year.
Do you have a passion for Technology? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company? We are seeking a Customer Services Advisor to join our Managed Services team. You'll be the first point of contact for our customers, ensuring their issues are resolved efficiently and effectively. If this sparks your interest, and you are looking for the next step in your career, with the opportunity to be supported by an Apprenticeship, then look no further.
Key Accountabilities
- Provide flexible support across Customer Services and 1st Line Service Desk.
- Respond to incidents within given SLAs.
- Ensure high levels of customer satisfaction.
- Log all calls and emails in the support system.
- Book engineers for on-site repairs.
- Escalate issues to the Service Desk as needed.
- Maintain customer support documentation.
Main Responsibilities
- Deliver exceptional customer service for all support queries.
- Assist with hardware support issues and provide suitable solutions or escalations.
- Take ownership of user issues and proactively resolve them.
- Accurately log issues and requests in our Service Desk system.
- Communicate clearly with other Service Desk Agents.
- Resolve 1st line tickets where possible.
- Comply with internal management systems and safety procedures.
- Support Stone’s corporate social responsibility strategy.
- Undertake any other ad hoc duties or projects as requested by the reporting Manager.
Measures of Performance
- Customer feedback.
- Response and resolution of incidents and requests within SLA.
What we are looking for:
Essential Qualifications:
- Good standard of education with grade C or equivalent in Maths and English.
Desired Qualifications:
- A-Level in English and/or Maths.
- CompTIA A+.
Essential Experience:
- Microsoft Windows 7 & 10, Office 2013 onwards.
- Basic understanding of broadband connectivity and LAN networking.
- Knowledge of computer components.
Desired Experience:
- Microsoft Windows Server operating systems.
- Broad understanding of networking technologies and principles.
- Knowledge of Hyper-V, Failover Clustering, and Microsoft Storage Space Direct.
- Knowledge of key infrastructure platforms and tools (e.g., Microsoft Server, Active Directory, Exchange On-Premise, Microsoft 365).
- Understanding of WAN & LAN networking concepts.
This is a full time position - 37 hours per week - Hybrid.
Customer Services Advisor in Stafford employer: Converge UK
Contact Detail:
Converge UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Stafford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your skills before the interview.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think about how you've handled difficult situations in the past and be ready to share those experiences. We love seeing candidates who can demonstrate problem-solving skills!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Advisor in Stafford
Some tips for your application 🫡
Show Your Passion for Technology: Make sure to highlight your enthusiasm for technology in your application. We love candidates who are excited about the tech world, so share any relevant experiences or projects that showcase your passion!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We want to see how your skills align with what we’re looking for in a Customer Services Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Converge UK
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, networking concepts, and any relevant technologies mentioned in the job description. Being able to discuss these confidently will show your passion for technology and readiness for the role.
✨Customer Service Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your commitment to high levels of customer satisfaction.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of customers.
✨Show Enthusiasm for Learning
Since there's an opportunity for an Apprenticeship, express your eagerness to learn and grow within the company. Talk about how you stay updated with technology trends and your willingness to take on new challenges in a fast-paced environment.