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- Tasks: Be the go-to person for customer queries and ensure their issues are resolved swiftly.
- Company: Join a dynamic Managed Services team focused on exceptional customer support.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Embrace a culture of diversity and inclusion while developing your career.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Good education in Maths and English; tech-savvy with a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a Customer Services Advisor to join our Managed Services team. You'll be the first point of contact for our customers, ensuring their issues are resolved efficiently and effectively.
Key Accountabilities
- Provide flexible support across Customer Services and 1st Line Service Desk.
- Respond to incidents within given SLAs.
- Ensure high levels of customer satisfaction.
- Log all calls and emails in the support system.
- Book engineers for on-site repairs.
- Escalate issues to the Service Desk as needed.
Main Responsibilities
- Deliver exceptional customer service for all support queries.
- Assist with hardware support issues and provide suitable solutions or escalations.
- Take ownership of user issues and proactively resolve them.
- Accurately log issues and requests in our Service Desk system.
- Communicate clearly with other Service Desk Agents.
- Resolve 1st line tickets where possible.
- Comply with internal management systems and safety procedures.
- Support Stone’s corporate social responsibility strategy.
- Undertake any other ad hoc duties or projects as requested by the reporting Manager.
Measures of Performance
- Response and resolution of incidents and requests within SLA.
What we are looking for:
Essential Qualifications
- Good standard of education with grade C or equivalent in Maths and English.
Desired Qualifications
- A-Level in English and/or Maths.
- CompTIA A+.
- Microsoft Windows 7 & 10, Office 2013 onwards.
- Basic understanding of broadband connectivity and LAN networking.
- Knowledge of computer components.
Desired Experience
- Microsoft Windows Server operating systems.
- Broad understanding of networking technologies and principles.
- Knowledge of Hyper-V, Failover Clustering, and Microsoft Storage Space Direct.
- Knowledge of key infrastructure platforms and tools (e.g., Microsoft Server, Active Directory, Exchange On-Premise, Microsoft 365).
- Understanding of WAN & LAN networking concepts.
This is a full time position - 37 hours per week - Hybrid.
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that supports this approach.
To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations.
ATR1373 - Customer Services Advisor in Stafford employer: Converge UK
Contact Detail:
Converge UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ATR1373 - Customer Services Advisor in Stafford
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Services Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our Managed Services team!
We think you need these skills to ace ATR1373 - Customer Services Advisor in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and technical knowledge.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application where you've successfully resolved issues or provided solutions, especially in a customer service context.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Converge UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Windows and networking concepts. Familiarise yourself with common issues customers face and how to resolve them, as this will show you're ready to tackle the role head-on.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues efficiently or went the extra mile for a customer. This will demonstrate your commitment to high levels of customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience with logging issues and communicating with team members. This will help you feel more at ease during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.