At a Glance
- Tasks: Provide onsite repairs and installations for PCs, laptops, and servers.
- Company: Join Converge, a tech company focused on customer satisfaction.
- Benefits: Permanent role with opportunities for growth and development.
- Other info: Work independently in a dynamic field environment with a supportive team.
- Why this job: Be the hero in tech support, solving problems and helping customers directly.
- Qualifications: Experience in hardware repair and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Field Based
Department: Engineering
Contract: Permanent, Full Time
Converge is seeking a customer-focused and technically skilled Field Engineer to join our Engineering team. This is an exciting opportunity for someone with strong hardware repair experience who enjoys working independently, solving technical issues, and delivering exceptional service directly to customers. If you have a passion for technology, enjoy working in a hands-on environment, and take pride in providing excellent customer support, we'd love to hear from you.
About the Role
As a Field Engineer, you will be responsible for providing onsite warranty break/fix repairs, installations, and de-installations for desktop PCs, laptops, and servers across our customer base. You will be at the forefront of Converge's customer support strategy, ensuring customers receive prompt, professional, and effective service throughout the warranty lifecycle of their devices. Working closely with customers, the call allocation team, and internal support functions, you will play a key role in maintaining high service standards and ensuring customer satisfaction.
What You'll Be Doing
- Attend and complete all allocated break/fix repairs and service calls.
- Carry out installations and de-installations of desktops, laptops, and server equipment.
- Ensure job details are accurately updated before leaving customer premises.
- Maintain regular communication with the call allocation team throughout the day.
- Ensure parts are correctly labelled and prepared for return to Head Office.
- Build positive relationships with customers and deliver a professional service experience.
- Keep customers informed of repair progress and resolution timescales.
- Ensure customers are left with a working device or clear information regarding next steps.
- Comply with company management systems, health and safety procedures, and compliance requirements.
- Support company sustainability initiatives and continuous improvement activities.
- Undertake additional duties and projects as requested by the Engineering leadership team.
What You Bring
We're looking for someone who combines strong technical troubleshooting capabilities with excellent customer service skills and the ability to work independently in a field-based environment. You'll bring:
- Previous field service or hardware repair experience.
- Strong knowledge of laptop and desktop break/fix methodologies.
- Ability to diagnose and resolve hardware-related issues effectively.
- Excellent customer service and communication skills.
- Ability to manage workload and prioritise tasks independently.
- Strong attention to detail and accurate record keeping.
- A proactive and solutions-focused approach.
- Ability to work effectively with both customers and internal teams.
- Commitment to delivering exceptional customer outcomes.
Qualifications & Desirable Skills
Essential
- Full UK driving licence.
- Previous experience working in a field service or similar technical support role.
- Strong hardware repair and fault-finding skills.
- Excellent communication and customer relationship skills.
Desirable
- CompTIA A+ certification.
- Lenovo RWST217 accreditation.
- CSCS Card.
- Server hardware repair experience.
- Knowledge and understanding of server technologies.
Who You Are
You are a motivated and customer-focused professional who enjoys solving technical problems and delivering outstanding service. You work well independently, take ownership of your responsibilities, and remain professional in challenging situations. You demonstrate a growth mindset, collaborate effectively with colleagues and customers, and are committed to Converge's values of empowering people, sustainability, customer success and trusted partnerships.
Field Engineer employer: Converge UK
Converge is an exceptional employer located at our HQ in Acton Gate, Stafford, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide a supportive culture where your contributions as a Cloud Engineer are valued. With a focus on Microsoft cloud technologies, you will be part of a team that not only delivers cutting-edge solutions but also encourages personal development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Converge UK as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Converge UK and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Converge UK’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Converge UK, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Converge UK, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Converge UK.
How to prepare for a job interview at Converge UK
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Converge UK offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Converge UK but also helps you get a feel for whether you’d thrive in that environment.
