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- Tasks: Provide top-notch customer support and resolve issues efficiently.
- Company: Join a dynamic Managed Services team focused on customer satisfaction.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Support a company committed to corporate social responsibility.
- Why this job: Be the hero for customers and make a real difference every day.
- Qualifications: Good education in Maths and English; A-Level preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a Customer Services Advisor to join our Managed Services team. You'll be the first point of contact for our customers, ensuring their issues are resolved efficiently and effectively.
Key Accountabilities
- Provide flexible support across Customer Services and 1st Line Service Desk.
- Respond to incidents within given SLAs.
- Ensure high levels of customer satisfaction.
- Log all calls and emails in the support system.
- Book engineers for on-site repairs.
- Escalate issues to the Service Desk as needed.
Main Responsibilities
- Deliver exceptional customer service for all support queries.
- Assist with hardware support issues and provide suitable solutions or escalations.
- Take ownership of user issues and proactively resolve them.
- Accurately log issues and requests in our Service Desk system.
- Communicate clearly with other Service Desk Agents.
- Resolve 1st line tickets where possible.
- Comply with internal management systems and safety procedures.
- Support Stone’s corporate social responsibility strategy.
- Undertake any other ad hoc duties or projects as requested by the reporting Manager.
Measures of Performance
- Response and resolution of incidents and requests within SLA.
What we are looking for:
Essential Qualifications
- Good standard of education with grade C or equivalent in Maths and English.
Desired Qualifications
- A-Level in English and/or Maths.
- CompTIA A+.
- Microsoft Windows 7.
Customer Services Advisor employer: Converge UK
Contact Detail:
Converge UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research our Managed Services team and understand what we do. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of our team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Services Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! We love candidates who can think on their feet. Prepare examples of how you've resolved issues in the past, especially those that required quick thinking and effective communication.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining our team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Services Advisor role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our Managed Services team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We’re looking for proactive problem solvers who take ownership of challenges, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Converge UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Advisor role. Familiarise yourself with the key accountabilities and responsibilities listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you resolved issues efficiently or went above and beyond for a customer. This will demonstrate your ability to take ownership of user issues and provide suitable solutions.
✨Practice Clear Communication
As a Customer Services Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical issues in simple terms, as you’ll need to communicate effectively with both customers and other Service Desk Agents.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Think about how you would respond to incidents within SLAs or escalate issues when necessary. Having a few scenarios prepared will help you feel more confident and show that you can think on your feet.