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- Tasks: Provide top-notch customer support and resolve tech issues efficiently.
- Company: Join an award-winning tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and apprenticeship opportunities.
- Other info: Full-time role with great potential for growth and learning.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Good education in Maths and English; tech knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Do you have a passion for Technology? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company? We are seeking a Customer Services Advisor to join our Managed Services team. You'll be the first point of contact for our customers, ensuring their issues are resolved efficiently and effectively.
If this sparks your interest, and you are looking for the next step in your career, with the opportunity to be supported by an Apprenticeship, then look no further.
Key Accountabilities- Provide flexible support across Customer Services and 1st Line Service Desk.
- Respond to incidents within given SLAs.
- Ensure high levels of customer satisfaction.
- Log all calls and emails in the support system.
- Book engineers for on-site repairs.
- Escalate issues to the Service Desk as needed.
- Deliver exceptional customer service for all support queries.
- Assist with hardware support issues and provide suitable solutions or escalations.
- Take ownership of user issues and proactively resolve them.
- Accurately log issues and requests in our Service Desk system.
- Communicate clearly with other Service Desk Agents.
- Resolve 1st line tickets where possible.
- Comply with internal management systems and safety procedures.
- Support Stone’s corporate social responsibility strategy.
- Undertake any other ad hoc duties or projects as requested by the reporting Manager.
- Response and resolution of incidents and requests within SLA.
- Good standard of education with grade C or equivalent in Maths and English.
- A-Level in English and/or Maths.
- CompTIA A+.
- Microsoft Windows 7 & 10, Office 2013 onwards.
- Basic understanding of broadband connectivity and LAN networking.
- Knowledge of computer components.
- Microsoft Windows Server operating systems.
- Broad understanding of networking technologies and principles.
- Knowledge of Hyper-V, Failover Clustering, and Microsoft Storage Space Direct.
- Knowledge of key infrastructure platforms and tools (e.g., Microsoft Server, Active Directory, Exchange On-Premise, Microsoft 365).
- Understanding of WAN & LAN networking concepts.
This is a full time position - 37 hours per week - Hybrid.
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
Customer Services Advisor employer: Converge Technology Solutions UK
Contact Detail:
Converge Technology Solutions UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Services Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team. Don’t miss out!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion for Technology: Make sure to highlight your enthusiasm for technology in your application. We love candidates who are excited about the tech world, so share any relevant experiences or projects that showcase your passion!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We want to see how your skills align with what we’re looking for in a Customer Services Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly address the key responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Converge Technology Solutions UK
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, networking concepts, and any relevant technologies mentioned in the job description. Being able to discuss these topics confidently will show that you're genuinely interested in the role and have the skills needed.
✨Customer Service Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to take ownership of user issues.
✨Practice Common Scenarios
Anticipate common customer service scenarios you might face in the role. Practise how you would respond to incidents within SLAs and how you'd log calls effectively. This will help you feel more prepared and confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or the company's approach to customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.