Convera is seeking a Customer Care Supervisor / Customer Support Manager to lead a high-performing team in a hybrid Peterborough environment. You will oversee in-person and remote support across multiple time zones, ensuring SLAs, KPIs, and customer satisfaction targets are met.
The role involves education sector stakeholders, collaboration with global teams, and delivering operational excellence. You will coach, mentor, and develop staff, manage workforce planning, and drive process
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