Convera is seeking a Customer Care Supervisor to lead a global, customer-focused team across in-person and remote channels from Peterborough. The role emphasizes SLAs, KPIs, and high-quality service in a dynamic, regulated environment.
You will coach teams, manage performance, and collaborate with stakeholders across regions to ensure consistent service delivery and continuous improvement. A strong emphasis on education sector support and cross-functional partnership is included.
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Global Customer Care Lead – Hybrid, Education Sector in Peterborough employer: Convera
Convera is an exceptional employer that prioritises employee growth and development, offering robust training and mentorship opportunities for its Global Customer Care Lead role. With a dynamic hybrid work culture in the UK, employees enjoy a collaborative environment that values innovation and operational excellence while serving a diverse international client base. The company’s commitment to meeting customer satisfaction targets ensures that team members are part of a meaningful mission, making it a rewarding place to work.
