Convera, a global payments leader, is hiring in the UK for a role that leads a high-performing customer support team across in-person and remote environments, serving a diverse international client base including educational institutions. You will ensure SLAs, KPIs, and customer satisfaction targets are met while driving operational excellence in a fast-paced, regulated setting.
You will coach, recruit, and mentor, build succession plans, collaborate with cross-functional teams, and champion a
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