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- Tasks: Lead global KYC strategy and drive digital transformation initiatives.
- Company: Join Convera, a leader in financial technology with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of customer onboarding while ensuring compliance and operational excellence.
- Qualifications: Extensive KYC/AML experience and strong leadership skills required.
- Other info: Collaborate with C-suite and build high-performing global teams.
The predicted salary is between 36000 - 60000 £ per year.
As a Director, Global KYC Operations & Transformation here at Convera in the UK, you will be a senior enterprise leader shaping the future of customer onboarding and monitoring across multiple jurisdictions. This role balances regulatory rigor with frictionless customer experience and operational scalability. As a trusted advisor to executive leadership, you will define global KYC strategy, lead digital transformation, and ensure compliance excellence while enabling growth.
This is a unique opportunity to influence enterprise-wide KYC strategy in a high-growth, tech-driven environment. You will have visibility to the C-suite, lead innovative initiatives, and build high-performing global teams that set industry benchmarks.
Success in this role depends on strong partnership with Compliance and Product leadership. You will work hand-in-hand with these teams to align regulatory requirements with innovative customer solutions, ensuring KYC processes enable growth while maintaining compliance integrity. You will be at the center of a three-way partnership: Operations, Compliance, and Product, driving solutions that balance risk, regulation, and customer experience. This cross-functional influence is critical to shaping the future of our global KYC strategy.
Key Accountabilities- KYC Strategy & Enterprise Governance
- Contribute to the global KYC strategy through operational execution, ensuring alignment to enterprise risk appetite and growth goals.
- Drive transformation initiatives including automation, AI-driven screening, and data analytics.
- Work in lockstep with 2nd and 3rd line to identify and operationalize changes as needed, supporting regulatory and banking partnership to remediate where necessary.
- Collaborate with Product leadership to design frictionless onboarding experiences that meet KYC standards without compromising customer experience.
- Act as a senior decision-maker for complex, high-risk escalations and regulatory matters.
- Drive holistic ways of working across multi-jurisdictional teams and timezones, ensuring teams meet global standards (SLA’s, KPIs, and Process Adherence).
- Own the training and process excellence requirements and outcomes of the KYC global operations.
- Regulatory Compliance & Risk Leadership
- Ensure compliance with global and local AML/KYC regulations.
- Support regulatory exams, audits, and remediation programs.
- Partner with Compliance to execute policy and processes to support regulatory change and drive enterprise implementation.
- Operational Excellence
- Provide executive oversight of KYC operations across regions.
- Manage and refine KPIs, SLAs, quality metrics, and reporting.
- Own policy implementation, drive operational risk management, ensuring all activities are compliant with company policies and regulations.
- Maintain financial and budgetary oversight, optimizing costs while maintaining service quality.
- Transformation & Change
- Lead digital, automation, and data-driven KYC transformation initiatives, ensuring smooth transitions and adoption of new processes.
- Always be asking why things are done the way they are and drill down to the root cause of problems to solve at the core.
- Partner with Technology and Product Leaders on future-state design.
- Manage complex cases and be the decision maker in escalations.
- Utilize data-driven decision-making to identify and implement process improvements that enhance customer experience and operational efficiency.
- Coaching, mentoring, and developing high-performance teams, service and quality within the site and across 3 global locations.
- Own succession planning, workforce strategy, and health.
- Be a role model within the Organization.
- Stakeholder Engagement
- Act as trusted advisor to executive leadership and governance forums.
- Build a deep, collaborative relationship with Compliance leadership to ensure regulatory alignment and proactive risk management.
- Partner closely with Product teams to embed KYC requirements into customer journeys and accelerate go-to-market timelines.
- Represent the function with regulators and external stakeholders.
- Manage internal stakeholder relationships – e.g. strong partner to Compliance and KYC Product teams to drive improvements and improved servicing times for Go To market and the customer.
You should apply if you have:
- Extensive experience in KYC/AML/Financial Crime with core experience in entity (Business and Enterprise) onboarding within banking, fintech, or payments.
- Good understanding and application of relevant Global AML regulation and legislation.
- Proven enterprise leadership and multi-region operational experience.
- Exceptional attention to detail with commitment to quality.
- Proven ability to manage service levels to targets, projects and deliverables to completion.
- Strong transformation experience: automation, data analytics, and digital onboarding.
About Convera: Convera is the largest non-
Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...]
✨Tip Number 1
Network like a pro! Reach out to connections in the KYC and financial crime sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its KYC strategies. Be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your value and how you can drive transformation in KYC operations. Keep it concise and impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director role. Highlight your experience in KYC/AML and how it aligns with our mission at Convera. We want to see how you can bring your unique skills to the table!
Showcase Your Leadership Skills: As a senior enterprise leader, it's crucial to demonstrate your leadership experience. Share examples of how you've successfully led teams or projects in the past, especially in high-growth environments. We love seeing candidates who can inspire and drive change!
Be Data-Driven: Since this role involves transformation initiatives, make sure to highlight your experience with data analytics and automation. We’re keen on candidates who can use data to make informed decisions and improve processes, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Convera!
How to prepare for a job interview at Convera
✨Know Your KYC Inside Out
Make sure you have a solid understanding of KYC regulations and practices. Brush up on the latest trends in AML and financial crime, as well as how they apply to customer onboarding. This will show your expertise and readiness to lead in this area.
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of how you've driven transformation initiatives in previous roles. Highlight your experience with automation, AI-driven solutions, and data analytics, as these are key components of the role. Use metrics to demonstrate the impact of your initiatives.
✨Emphasise Cross-Functional Collaboration
This role requires strong partnerships with Compliance and Product teams. Share examples of how you've successfully collaborated across departments to achieve common goals. Highlight your ability to balance regulatory requirements with customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in high-risk situations. Think of scenarios where you've had to make tough calls regarding compliance or operational challenges. Be ready to explain your thought process and the outcomes of your decisions.
