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- Tasks: Enhance customer experience and manage service operations in a dynamic environment.
- Company: Leading payment solutions provider with a focus on customer care.
- Benefits: Competitive salary, flexible hybrid work model, and comprehensive benefits.
- Why this job: Join a team that values collaboration and delivers top-notch service to clients.
- Qualifications: 5+ years of relevant experience and a Bachelor's degree required.
- Other info: Opportunity for career growth in a supportive and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
A leading payment solutions provider seeks a Service Delivery Manager in Peterborough to enhance customer experience and manage service operations. The role requires a minimum of 5 years of relevant experience and a Bachelor's degree. You will collaborate across teams to address client concerns and ensure the delivery of top-notch service. Competitive salary and benefits are offered, including a hybrid work model that emphasizes flexibility.
Delivery & Customer Care Manager – Hybrid in Peterborough employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery & Customer Care Manager – Hybrid in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the payment solutions industry and let them know you're on the hunt for a Delivery & Customer Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for service delivery roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Showcase your soft skills! As a Delivery & Customer Care Manager, you'll need to demonstrate strong communication and collaboration abilities. Be ready to share examples of how you've successfully worked with teams to enhance customer experiences in past roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect role. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Delivery & Customer Care Manager – Hybrid in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery & Customer Care Manager role. Highlight your relevant experience and skills that align with enhancing customer experience and managing service operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've collaborated across teams to address client concerns in the past.
Showcase Your Flexibility: Since this role offers a hybrid work model, emphasise your adaptability and how you thrive in both remote and in-office settings. This will show us that you’re ready for the flexibility we offer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Convera
✨Know the Company Inside Out
Before your interview, make sure you research the payment solutions provider thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
With a minimum of 5 years of relevant experience required, be ready to discuss specific examples from your past roles that demonstrate your skills in service delivery and customer care. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Team Collaboration Questions
Since the role involves collaborating across teams, expect questions about teamwork and conflict resolution. Think of instances where you successfully worked with others to solve client concerns or improve service operations, and be ready to share those stories.
✨Emphasise Flexibility and Adaptability
Given the hybrid work model, it’s important to convey your ability to adapt to different working environments. Share experiences where you thrived in both remote and in-office settings, showcasing your flexibility and commitment to delivering top-notch service regardless of the circumstances.
