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For Companies At a Glance
- Tasks: Onboard customers and implement solutions while providing top-notch support.
- Company: Join Convera, the largest non-bank B2B cross-border payments company globally.
- Benefits: Enjoy a competitive salary, flexible work, and generous insurance benefits.
- Why this job: Make a real impact in a fast-paced, innovative environment with diverse teams.
- Qualifications: 2-4 years in customer onboarding or technical support; strong problem-solving skills.
- Other info: Great career growth opportunities and a culture of inclusion and belonging.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The role supports customer implementations across the UK and EMEA region.
Key Responsibilities
- Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers.
- Manage and deliver technical customer implementation projects after handover from the Pre‑Sales Engineering team.
- Analyze customer requirements to develop and execute implementation plans.
- Configure and customize the solution to meet customer‑specific needs.
- Conduct system testing and validation to ensure readiness for deployment.
- Provide training and support to customers, ensuring they understand how to use the solution effectively.
- Troubleshoot and resolve technical or operational issues during implementation.
- Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process.
- Create and maintain documentation related to project milestones, configurations, and training materials.
Required Experience & Skills
- 2‑4 years of experience in customer onboarding, technical support, or system implementation.
- Familiarity with system configuration, data migration, and integration processes.
- Strong problem‑solving and communication skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience in a customer‑facing role.
- Experience with Agile project management.
- Experience with project management tools (e.g., Smartsheets, Asana).
Benefits
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (hybrid work)
- Generous insurance (health, disability, life)
- Paid holidays, time‑off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.
Customer Implementation Specialist in Peterborough employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Convera on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer implementation. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss how you've tackled challenges in previous roles, especially those involving customer onboarding or technical support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Implementation Specialist in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer onboarding and technical support. We want to see how your skills align with the role of a Customer Implementation Specialist!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to manage multiple projects and resolve issues effectively.
Highlight Your Communication Skills: Since you'll be the primary point of contact during implementations, it's crucial to showcase your strong communication abilities. Let us know how you've successfully managed customer expectations in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at Convera
✨Know the Company Inside Out
Before your interview, take some time to research Convera thoroughly. Understand their products, services, and the specific role of a Customer Implementation Specialist. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your experience with system configuration, data migration, and Agile project management. Brush up on relevant tools like Smartsheets or Asana, and think of examples from your past work that demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a primary point of contact during implementations, strong communication is key. Prepare to discuss how you've managed customer expectations in previous roles. Use specific examples to illustrate your ability to convey complex information clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during implementations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
