Convera in London (hybrid) or remote UK seeks a Principal Program Manager for Operations Management to own critical issues and drive resolution across product, engineering, and customer support. This role acts as a trusted extension of leadership and focuses on accountability and timely outcomes.
You will lead escalations, drive governance, and establish operating rhythms to help the organization scale and perform predictably, delivering improved service reliability and faster issue resolution.
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Senior PM, Operations Excellence (Hybrid/Remote UK) in London employer: Convera
Convera is an exceptional employer that prioritises employee growth and development, offering robust training and mentorship opportunities for its Global Customer Care Lead role. With a dynamic hybrid work culture in the UK, employees enjoy a collaborative environment that values innovation and operational excellence while serving a diverse international client base. The company’s commitment to meeting customer satisfaction targets ensures that team members are part of a meaningful mission, making it a rewarding place to work.
