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For Companies At a Glance
- Tasks: Lead complex customer projects and mentor junior team members in a hybrid role.
- Company: Join Convera, the largest non-bank provider of cross-border payments.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by guiding customers through advanced technical implementations.
- Qualifications: Extensive experience in customer implementation and strong leadership skills required.
- Other info: Dynamic environment with a focus on continuous improvement and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role.
You Will Be Responsible For
- Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption.
- Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation.
- Oversee and mentor junior implementation specialists, providing guidance and support as needed.
- Develop detailed project plans, including timelines, resource allocation, and risk assessments.
- Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary.
- Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities.
- Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction.
- Provide feedback to Product and Engineering teams based on customer implementation experiences.
You Should Apply If You Have
- Extensive and progressive experience in customer implementation, technical support, or a related field.
- Proven expertise in managing complex implementation projects.
- Strong leadership skills, with experience mentoring or leading junior team members.
- Advanced technical knowledge of system integration, data migration, and solution configuration.
- Excellent project management and organizational skills.
- Familiarity with CRM and project management tools (e.g., Salesforce, JIRA, Smartsheets, Asana, or similar).
Preferred (not Essential)
- Bachelor’s degree in Business, Computer Science, or a related field (Master’s degree preferred).
- Experience with API and SWIFT implementations.
About Convera: Convera is the largest non-
Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid) employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer implementation. We suggest doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled complex challenges in past projects. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Implementation Specialist role. Highlight your experience in managing complex projects and mentoring others, as these are key aspects of the job.
Showcase Your Technical Skills: Don’t forget to showcase your advanced technical knowledge! Mention any relevant experience with system integration, data migration, or CRM tools like Salesforce or JIRA that you’ve used in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role, focusing on your problem-solving skills and customer-facing experience. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Convera
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around system integration and data migration. Be ready to discuss specific projects you've managed and the challenges you faced, as this will show your expertise in customer implementation.
✨Showcase Your Leadership Skills
Since mentoring junior team members is part of the role, think of examples where you've successfully led a team or guided others through complex projects. Highlight your leadership style and how you foster collaboration within a team.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to troubleshoot advanced technical challenges during an implementation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Tools
Get comfortable with CRM and project management tools like Salesforce, JIRA, or Asana. Be prepared to discuss how you've used these tools in past projects to manage timelines, resources, and risks effectively.
