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- Tasks: Lead workforce planning and analytics to optimise staffing and service delivery.
- Company: Join Convera, the largest non-bank B2B cross-border payments company globally.
- Benefits: Competitive salary, bonuses, flexible work, generous insurance, and wellness days.
- Other info: Diverse and inclusive culture with great career growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment with global reach.
- Qualifications: 5+ years in workforce planning and advanced skills in Excel and Power BI.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service. The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.
You will be responsible for:
- Own the workforce planning and capacity modelling framework across Operations.
- Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
- Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
- Model scenarios across demand volatility, automation, productivity, and service levels.
- Identify staffing gaps, surpluses, redeployment options, and workforce risk.
- Lead demand forecasting across operational queues.
- Design and govern models linking demand, capacity, utilization, and service outcomes.
- Deliver executive‑ready analytics and dashboards (Excel, Power BI).
- Lead selection and evolution of workforce planning and forecasting tools.
- Define functional requirements with Operations, Finance, HR, Data, and Technology.
- Evaluate vendors and support business cases and investment decisions.
- Support intraday and short‑term decision making.
- Analyze utilization, adherence, and productivity trends.
You should apply if you have:
- Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
- Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
- Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
- Experience assessing, selecting, or implementing workforce planning or analytics tooling.
- Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
- Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.
About Convera: Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- 3 wellness days per year
- Paid volunteering opportunities (5 days per year)
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.
Principal, Workforce Planning & Analytics in London employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal, Workforce Planning & Analytics in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Convera or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into workforce planning and analytics. Brush up on your Excel and Power BI skills, and be ready to showcase how you've used data to drive decisions in past roles.
✨Tip Number 3
Showcase your strategic thinking! Be prepared to discuss how you would approach capacity modelling and demand forecasting at Convera. Think about real-world scenarios and how you'd tackle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Convera.
We think you need these skills to ace Principal, Workforce Planning & Analytics in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in workforce planning and analytics. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role is all about data-driven decision making, include examples of how you've used analytics in past roles. We love seeing candidates who can translate complex data into actionable insights, so let us know how you’ve done that!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Convera
✨Know Your Numbers
As a Principal in Workforce Planning & Analytics, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to workforce planning, capacity modelling, and demand forecasting. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Tools Expertise
Familiarity with Excel and Power BI is crucial for this role. Prepare to discuss specific projects where you've created executive-ready dashboards or analytics. Bring examples of your work to the interview to illustrate your capabilities.
✨Understand the Business Context
Convera operates in a dynamic environment, so it's essential to understand their business model and the challenges they face. Research their operations and think about how your skills can help them scale effectively and deliver resilient service.
✨Engage with Stakeholders
This role requires influencing senior stakeholders with data-driven insights. Prepare examples of how you've successfully engaged with leadership in the past. Think about how you can communicate complex information clearly and persuasively during the interview.