Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...]

As a Director, Global KYC Operations & Transformation here at Convera in the UK, you will be a senior enterprise leader shaping the future of customer onboarding and monitoring across multiple jurisdictions. This role balances regulatory rigor with frictionless customer experience and operational scalability. As a trusted advisor to executive leadership, you will define global KYC strategy, lead digital transformation, and ensure compliance excellence while enabling growth.

This is a unique opportunity to influence enterprise-wide KYC strategy in a high-growth, tech-driven environment. You will have visibility to the C-suite, lead innovative initiatives, and build high-performing global teams that set industry benchmarks.

Success in this role depends on strong partnership with Compliance and Product leadership. You will work hand-in-hand with these teams to align regulatory requirements with innovative customer solutions, ensuring KYC processes enable growth while maintaining compliance integrity. You will be at the center of a three-way partnership: Operations, Compliance, and Product, driving solutions that balance risk, regulation, and customer experience. This cross-functional influence is critical to shaping the future of our global KYC strategy.

• KYC Strategy & Enterprise Governance
  • Contribute to the global KYC strategy through operational execution, ensuring alignment to enterprise risk appetite and growth goals.
  • Drive transformation initiatives including automation, AI-driven screening, and data analytics.
  • Work in lockstep with 2nd and 3rd line to identify and operationalize changes as needed, supporting regulatory and banking partnership to remediate where necessary.
  • Collaborate with Product leadership to design frictionless onboarding experiences that meet KYC standards without compromising customer experience.
  • Act as a senior decision-maker for complex, high-risk escalations and regulatory matters.
  • Drive holistic ways of working across multi-jurisdictional teams and timezones, ensuring teams meet global standards (SLA’s, KPIs, and Process Adherence).
  • Own the training and process excellence requirements and outcomes of the KYC global operations.
• Regulatory Compliance & Risk Leadership
  • Ensure compliance with global and local AML/KYC regulations.
  • Support regulatory exams, audits, and remediation programs.
  • Partner with Compliance to execute policy and processes to support regulatory change and drive enterprise implementation.
• Operational Excellence
  • Provide executive oversight of KYC operations across regions.
  • Manage and refine KPIs, SLAs, quality metrics, and reporting.
  • Own policy implementation, drive operational risk management, ensuring all activities are compliant with company policies and regulations.
  • Maintain financial and budgetary oversight, optimizing costs while maintaining service quality.
• Transformation & Change
  • Lead digital, automation, and data-driven KYC transformation initiatives, ensuring smooth transitions and adoption of new processes.
  • Always be asking why things are done the way they are and drill down to the root cause of problems to solve at the core.
  • Partner with Technology and Product Leaders on future-state design.
  • Manage complex cases and be the decision maker in escalations.
  • Utilize data-driven decision-making to identify and implement process improvements that enhance customer experience and operational efficiency.
  • Coaching, mentoring, and developing high-performance teams, service and quality within the site and across 3 global locations.
  • Own succession planning, workforce strategy, and health.
  • Be a role model within the Organization.
• Stakeholder Engagement
  • Act as trusted advisor to executive leadership and governance forums.
  • Build a deep, collaborative relationship with Compliance leadership to ensure regulatory alignment and proactive risk management.
  • Partner closely with Product teams to embed KYC requirements into customer journeys and accelerate go-to-market timelines.
  • Represent the function with regulators and external stakeholders.
  • Manage internal stakeholder relationships – e.g., strong partner to Compliance and KYC Product teams to drive improvements and improved servicing times for Go To market and the customer.

You should apply if you have:

• Extensive experience in KYC/AML/Financial Crime with core experience in entity (Business and Enterprise) onboarding within banking, fintech, or payments.
• Good understanding and application of relevant Global AML regulation and legislation.
• Proven enterprise leadership and multi-region operational experience.
• Exceptional attention to detail with commitment to quality.
• Proven ability to manage service levels to targets, projects and deliverables to completion.
• Strong transformation experience: automation, data analytics, and digital onboarding.

About Convera: Convera is the largest non-