At a Glance
- Tasks: Lead global KYC strategy and drive digital transformation in a dynamic environment.
- Company: Join Convera, the largest non-bank B2B cross-border payments company worldwide.
- Benefits: Enjoy competitive salary, flexible work options, and generous insurance packages.
- Why this job: Shape the future of customer onboarding while making a real impact in a tech-driven space.
- Qualifications: Extensive KYC/AML experience and strong leadership skills required.
- Other info: Be part of a diverse team that values innovation and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
As a Director, Global KYC Operations & Transformation here at Convera in the UK, you will be a senior enterprise leader shaping the future of customer onboarding and monitoring across multiple jurisdictions. This role balances regulatory rigor with frictionless customer experience and operational scalability. As a trusted advisor to executive leadership, you will define global KYC strategy, lead digital transformation, and ensure compliance excellence while enabling growth.
This is a unique opportunity to influence enterprise-wide KYC strategy in a high-growth, tech-driven environment. You will have visibility to the C-suite, lead innovative initiatives, and build high-performing global teams that set industry benchmarks. Success in this role depends on strong partnership with Compliance and Product leadership. You will work hand-in-hand with these teams to align regulatory requirements with innovative customer solutions, ensuring KYC processes enable growth while maintaining compliance integrity. You will be at the center of a three-way partnership: Operations, Compliance, and Product, driving solutions that balance risk, regulation, and customer experience. This cross-functional influence is critical to shaping the future of our global KYC strategy.
Key Accountabilities
- KYC Strategy & Enterprise Governance
- Contribute to the global KYC strategy through operational execution, ensuring alignment to enterprise risk appetite and growth goals.
- Drive transformation initiatives including automation, AI-driven screening, and data analytics.
- Work in lockstep with 2nd and 3rd line to identify and operationalize changes as needed, supporting regulatory and banking partnership to remediate where necessary.
- Collaborate with Product leadership to design frictionless onboarding experiences that meet KYC standards without compromising customer experience.
- Act as a senior decision-maker for complex, high-risk escalations and regulatory matters.
- Drive holistic ways of working across multi-jurisdictional teams and timezones, ensuring teams meet global standards (SLA’s, KPIs, and Process Adherence). Own the training and process excellence requirements and outcomes of the KYC global operations.
- Regulatory Compliance & Risk Leadership
- Ensure compliance with global and local AML/KYC regulations.
- Support regulatory exams, audits, and remediation programs.
- Partner with Compliance to execute policy and processes to support regulatory change and drive enterprise implementation.
- Operational Excellence
- Provide executive oversight of KYC operations across regions.
- Manage and refine KPIs, SLAs, quality metrics, and reporting.
- Own policy implementation, drive operational risk management, ensuring all activities are compliant with company policies and regulations.
- Maintain financial and budgetary oversight, optimizing costs while maintaining service quality.
- Transformation & Change
- Lead digital, automation, and data-driven KYC transformation initiatives, ensuring smooth transitions and adoption of new processes.
- Always be asking why things are done the way they are and drill down to the root cause of problems to solve at the core.
- Partner with Technology and Product Leaders on future-state design.
- Manage complex cases and be the decision maker in escalations.
- Utilize data-driven decision-making to identify and implement process improvements that enhance customer experience and operational efficiency.
- People Leadership
- Coaching, mentoring, and developing high-performance teams, service and quality within the site and across 3 global locations.
- Own succession planning, workforce strategy, and health.
- Be a role model within the Organization.
- Stakeholder Engagement
- Act as trusted advisor to executive leadership and governance forums.
- Build a deep, collaborative relationship with Compliance leadership to ensure regulatory alignment and proactive risk management.
- Partner closely with Product teams to embed KYC requirements into customer journeys and accelerate go-to-market timelines.
- Represent the function with regulators and external stakeholders.
- Manage internal stakeholder relationships – e.g., strong partner to Compliance and KYC Product teams to drive improvements and improved servicing times for Go To market and the customer.
You Should Apply If You Have
- Extensive experience in KYC/AML/Financial Crime with core experience in entity (Business and Enterprise) onboarding within banking, fintech, or payments.
- Good understanding and application of relevant Global AML regulation and legislation.
- Proven enterprise leadership and multi-region operational experience.
- Exceptional attention to detail with commitment to quality.
- Proven ability to manage service levels to targets, projects and deliverables to completion.
- Strong transformation experience: automation, data analytics, and digital onboarding.
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:
- Market competitive salary.
- Opportunity to earn an annual bonus.
- Great career growth and development opportunities in a global organization.
- A flexible approach to work (this role is remote).
- Generous insurance (health, disability, life).
- Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption).
- Paid time off for volunteering / charity opportunities (5 days per year).
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now!
Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their KYC operations and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive transformation and operational excellence in KYC. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director role. Highlight your experience in KYC/AML and how it aligns with our goals at Convera. We want to see how you can bring your unique skills to the table!
Showcase Your Leadership Skills: As a senior enterprise leader, it's crucial to demonstrate your ability to lead teams and drive transformation. Share specific examples of how you've successfully managed projects or initiatives in the past. We love seeing real-world impact!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while showcasing your expertise.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and helps us streamline the process. Plus, it’s super easy to do!
How to prepare for a job interview at Convera
✨Know Your KYC Inside Out
Make sure you have a solid understanding of KYC regulations and practices. Brush up on the latest trends in AML compliance and be ready to discuss how you've applied these in your previous roles. This will show that you're not just familiar with the basics, but that you can also contribute to shaping the future of KYC operations.
✨Showcase Your Transformation Experience
Be prepared to share specific examples of how you've led transformation initiatives in the past. Whether it's through automation, AI-driven solutions, or data analytics, highlight your successes and the impact they had on customer experience and operational efficiency. This is key for a role focused on driving change.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with Compliance and Product teams, come ready to discuss how you've successfully collaborated across different departments. Share examples of how you’ve built relationships and aligned strategies to meet both regulatory requirements and customer needs.
✨Prepare for Complex Scenarios
Expect to face questions about managing high-risk escalations and complex cases. Think of scenarios where you had to make tough decisions and how you navigated those challenges. This will demonstrate your ability to handle pressure and make sound judgments in critical situations.
