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- Tasks: Lead global KYC strategy and drive digital transformation initiatives.
- Company: Join Convera, a leader in tech-driven financial solutions.
- Benefits: Competitive salary, hybrid work options, and career development opportunities.
- Why this job: Shape the future of customer onboarding in a high-growth environment.
- Qualifications: Extensive KYC/AML experience and strong leadership skills required.
- Other info: Collaborative culture with opportunities to influence at the executive level.
The predicted salary is between 72000 - 108000 £ per year.
As a Director, Global KYC Operations & Transformation here at Convera in the UK, you will be a senior enterprise leader shaping the future of customer onboarding and monitoring across multiple jurisdictions. This role balances regulatory rigor with frictionless customer experience and operational scalability. As a trusted advisor to executive leadership, you will define global KYC strategy, lead digital transformation, and ensure compliance excellence while enabling growth.
This is a unique opportunity to influence enterprise-wide KYC strategy in a high-growth, tech-driven environment. You will have visibility to the C-suite, lead innovative initiatives, and build high-performing global teams that set industry benchmarks. Success in this role depends on strong partnership with Compliance and Product leadership. You will work hand-in-hand with these teams to align regulatory requirements with innovative customer solutions, ensuring KYC processes enable growth while maintaining compliance integrity.
You will be at the center of a three-way partnership: Operations, Compliance, and Product, driving solutions that balance risk, regulation, and customer experience. This cross-functional influence is critical to shaping the future of our global KYC strategy.
Key Accountabilities- KYC Strategy & Enterprise Governance
- Contribute to the global KYC strategy through operational execution, ensuring alignment to enterprise risk appetite and growth goals.
- Drive transformation initiatives including automation, AI-driven screening, and data analytics.
- Work in lockstep with 2nd and 3rd line to identify and operationalize changes as needed, supporting regulatory and banking partnership to remediate where necessary.
- Collaborate with Product leadership to design frictionless onboarding experiences that meet KYC standards without compromising customer experience.
- Act as a senior decision-maker for complex, high-risk escalations and regulatory matters.
- Drive holistic ways of working across multi-jurisdictional teams and timezones, ensuring teams meet global standards (SLA’s, KPIs, and Process Adherence).
- Own the training and process excellence requirements and outcomes of the KYC global operations.
- Regulatory Compliance & Risk Leadership
- Ensure compliance with global and local AML/KYC regulations.
- Support regulatory exams, audits, and remediation programs.
- Partner with Compliance to execute policy and processes to support regulatory change and drive enterprise implementation.
- Operational Excellence
- Provide executive oversight of KYC operations across regions.
- Manage and refine KPIs, SLAs, quality metrics, and reporting.
- Own policy implementation, drive operational risk management, ensuring all activities are compliant with company policies and regulations.
- Maintain financial and budgetary oversight, optimizing costs while maintaining service quality.
- Transformation & Change
- Lead digital, automation, and data-driven KYC transformation initiatives, ensuring smooth transitions and adoption of new processes.
- Always be asking why things are done the way they are and drill down to the root cause of problems to solve at the core.
- Partner with Technology and Product Leaders on future-state design.
- Manage complex cases and be the decision maker in escalations.
- Utilize data-driven decision-making to identify and implement process improvements that enhance customer experience and operational efficiency.
- People Leadership
- Coaching, mentoring, and developing high-performance teams, service and quality within the site and across 3 global locations.
- Own succession planning, workforce strategy, and health.
- Be a role model within the Organization.
- Stakeholder Engagement
- Act as trusted advisor to executive leadership and governance forums.
- Build a deep, collaborative relationship with Compliance leadership to ensure regulatory alignment and proactive risk management.
- Partner closely with Product teams to embed KYC requirements into customer journeys and accelerate go-to-market timelines.
- Represent the function with regulators and external stakeholders.
- Manage internal stakeholder relationships – e.g., strong partner to Compliance and KYC Product teams to drive improvements and improved servicing times for Go To market and the customer.
You Should Apply If You Have
- Extensive experience in KYC/AML/Financial Crime with core experience in entity (Business and Enterprise) onboarding within banking, fintech, or payments.
- Good understanding and application of relevant Global AML regulation and legislation.
- Proven enterprise leadership and multi-region operational experience.
- Exceptional attention to detail with commitment to quality.
- Proven ability to manage service levels to targets, projects and deliverables to completion.
- Strong transformation experience: automation, data analytics, and digital onboarding.
About Convera
Convera is the largest non-
Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow on the Hill employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow on the Hill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Convera or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Prepare for interviews by researching the company’s KYC strategies and recent initiatives. Show us you’re not just another candidate; demonstrate your understanding of their operations and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, Global KYC Operations & Transformation. Highlight your leadership skills and transformation experience to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Convera.
We think you need these skills to ace Director, Global KYC Operations & Transformation – London or Peterborough, UK (hybrid or fully [...] in Harrow on the Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, Global KYC Operations & Transformation. Highlight your experience in KYC/AML and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about KYC operations and how you can contribute to our mission at Convera. Be sure to mention specific initiatives or experiences that relate to the job description.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, especially in areas like operational excellence and transformation initiatives. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Convera!
How to prepare for a job interview at Convera
✨Know Your KYC Inside Out
Make sure you brush up on your knowledge of KYC regulations and practices. Understand the latest trends in AML and how they apply to customer onboarding. This will show that you're not just familiar with the basics, but that you’re also aware of the evolving landscape.
✨Showcase Your Transformation Experience
Be ready to discuss specific examples of how you've led digital transformation initiatives in the past. Highlight your experience with automation and data analytics, and how these have improved operational efficiency and customer experience in previous roles.
✨Demonstrate Cross-Functional Collaboration
Prepare to talk about your experience working with different teams, especially Compliance and Product leadership. Share examples of how you’ve successfully aligned regulatory requirements with innovative solutions, showcasing your ability to drive partnerships across functions.
✨Ask Insightful Questions
Come prepared with thoughtful questions that demonstrate your interest in the role and the company. Ask about their current KYC challenges or how they envision the future of customer onboarding. This shows that you’re engaged and thinking critically about the position.
