At a Glance
- Tasks: Support clients and sales teams with transactions and queries in a dynamic environment.
- Company: Join Convera, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy flexible work, generous insurance, paid holidays, and wellness days.
- Other info: Opportunities for growth and a vibrant workplace culture await you!
- Why this job: Make a real impact by helping clients and developing your career in a supportive team.
- Qualifications: Fluent in Polish, with strong communication skills and client-facing experience.
The predicted salary is between 30000 - 42000 £ per year.
Convera is seeking a Polish speaking Customer Support Associate to join our Peterborough office. In this role, you will provide internal support to the sales/operations group and may act as a liaison to clients. Main responsibilities include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding of the transaction process, risk management rules and policies, and other industry-specific policies and procedures to support essential responsibilities.
You will be responsible for:
- Handling incoming telephone calls and emails from both internal and external customers regarding pre and post-payment queries, in accordance with agreed SLAs and quality standards.
- Ensuring that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Providing transaction monitoring, frequent reporting, or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
- Updating cases and clients regularly, in accordance with agreed SLAs.
- Acting as a conduit (bridge) between Sales, Clients, and Operations.
- Maintaining focus on personal and team goals, ensuring all incoming calls are handled within SLAs and all agreed callback timeframes to customers are adhered to.
- Offering support and advice to internal and external clients, responding to queries within agreed SLAs.
- Delivering professionally constructed and factual email communications within agreed SLAs.
You should apply if you have:
- Experience of working within a client-facing role, with a professional telephone manner and the ability to develop rapport with external customers; excellent written and verbal communication skills; ability to ask probing questions to understand customer needs.
- Fluency in Polish.
- Experience of working within a high-volume service delivery environment (desirable), with the ability to work under pressure and meet deadlines.
- Experience in Financial Services (desirable).
- Ability to navigate a computerized data entry system and familiarity with office productivity tools (e.g., MS Office).
- Ability to handle objections and complaints.
- High degree of accuracy, attention to detail, and self-motivation.
- Strong team player.
- Ability to identify and implement ways of improving efficiency.
- Ability to deal effectively with all people in a variety of roles, building and maintaining supportive relationships with key business contacts, including forging relationships with key stakeholders within the business.
We offer an abundance of competitive perks and benefits including:
- Opportunities for career growth and professional development within a global organization.
- A flexible approach to work to help you maintain a healthy work-life balance.
- Generous insurance coverage (health, disability, and life).
- Paid holidays, time-off, and leave policies for key life events (maternity, paternity, adoption).
- Paid volunteering opportunities (5 days annually).
- Wellness days (3 days annually).
Join Convera and become part of a team that values innovation, collaboration, and excellence. Apply now to start your journey.
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Customer Support Associate (Polish speaker) in Peterborough employer: Convera
Convera is an exceptional employer that prioritises employee growth and development within a dynamic, hybrid work environment in Peterborough. With a strong focus on fostering a culture of inclusion and belonging, employees benefit from competitive salaries, generous insurance packages, and ample opportunities for career advancement in a global organisation. The company's commitment to customer-centricity and continuous improvement ensures that team members are engaged and empowered to make a meaningful impact in the education sector and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate (Polish speaker) in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Convera. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Convera before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate (Polish speaker) in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Convera:Your cover letter is your chance to shine! Tell us why you want to work at Convera specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Convera!
How to prepare for a job interview at Convera
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
