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- Tasks: Support clients and sales teams with transactions and queries in a dynamic environment.
- Company: Join Convera, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy flexible work, generous insurance, paid holidays, and wellness days.
- Why this job: Make a real impact by helping clients and developing your career in a supportive team.
- Qualifications: Fluent in Polish, with strong communication skills and client-facing experience.
- Other info: Opportunities for growth and a vibrant workplace culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Convera is seeking a Polish speaking Customer Support Associate to join our Peterborough office. In this role, you will provide internal support to the sales/operations group and may act as a liaison to clients. Main responsibilities include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding of the transaction process, risk management rules and policies, and other industry-specific policies and procedures to support essential responsibilities.
You will be responsible for:
- Handling incoming telephone calls and emails from both internal and external customers regarding pre and post-payment queries, in accordance with agreed SLAs and quality standards.
- Ensuring that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Providing transaction monitoring, frequent reporting, or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
- Updating cases and clients regularly, in accordance with agreed SLAs.
- Acting as a conduit (bridge) between Sales, Clients, and Operations.
- Maintaining focus on personal and team goals, ensuring all incoming calls are handled within SLAs and all agreed callback timeframes to customers are adhered to.
- Offering support and advice to internal and external clients, responding to queries within agreed SLAs.
- Delivering professionally constructed and factual email communications within agreed SLAs.
You should apply if you have:
- Experience of working within a client-facing role, with a professional telephone manner and the ability to develop rapport with external customers; excellent written and verbal communication skills; ability to ask probing questions to understand customer needs.
- Fluency in Polish.
- Experience of working within a high-volume service delivery environment (desirable), with the ability to work under pressure and meet deadlines.
- Experience in Financial Services (desirable).
- Ability to navigate a computerized data entry system and familiarity with office productivity tools (e.g., MS Office).
- Ability to handle objections and complaints.
- High degree of accuracy, attention to detail, and self-motivation.
- Strong team player.
- Ability to identify and implement ways of improving efficiency.
- Ability to deal effectively with all people in a variety of roles, building and maintaining supportive relationships with key business contacts, including forging relationships with key stakeholders within the business.
We offer an abundance of competitive perks and benefits including:
- Opportunities for career growth and professional development within a global organization.
- A flexible approach to work to help you maintain a healthy work-life balance.
- Generous insurance coverage (health, disability, and life).
- Paid holidays, time-off, and leave policies for key life events (maternity, paternity, adoption).
- Paid volunteering opportunities (5 days annually).
- Wellness days (3 days annually).
Join Convera and become part of a team that values innovation, collaboration, and excellence. Apply now to start your journey.
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Customer Support Associate (Polish speaker) employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate (Polish speaker)
✨Tip Number 1
Network like a pro! Reach out to current employees at Convera on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Support Associate role.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you would handle difficult clients or tricky queries, especially in Polish. This will show your problem-solving skills and fluency!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SFDC and other tools mentioned in the job description. Being able to demonstrate your ability to navigate these systems can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Convera team and ready to take that next step in your career.
We think you need these skills to ace Customer Support Associate (Polish speaker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Associate role. Highlight your experience in client-facing roles and any relevant skills that match the job description, especially your fluency in Polish!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Highlight Your Attention to Detail: In customer support, accuracy is key! Mention any experiences where you’ve had to manage data or handle transactions carefully. This will show us that you can maintain high standards in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Convera
✨Know Your Stuff
Make sure you understand the transaction process and risk management rules relevant to the role. Brush up on industry-specific policies and procedures so you can confidently discuss how they apply to the Customer Support Associate position.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your verbal and written communication skills. Prepare to demonstrate how you can build rapport with customers and handle queries effectively, especially in Polish!
✨Be Ready for Real Scenarios
Think of examples from your past experiences where you've successfully managed client relationships or resolved complaints. Be prepared to share these stories during the interview to showcase your problem-solving abilities and customer service skills.
✨Demonstrate Team Spirit
This role requires collaboration with various teams. Highlight your ability to work as part of a team and how you've contributed to achieving team goals in previous roles. Show that you're not just a lone wolf but someone who thrives in a supportive environment.
