Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer care and resolve issues swiftly for Convera clients.
- Company: Join Convera, a leader in customer service excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive improvements.
- Qualifications: Strong problem-solving skills and a passion for customer service.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible for providing Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint.
This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people, process, and product to improve the customer experience.
Responsibilities:
- Drive a seamless customer experience that creates positive sentiment for Convera brand.
- Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers.
- Collaborate with Relationship, Product, Operations, and Compliance teams to drive constant improvement.
- Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount.
- Analyze and solve problems of diverse scope.
- Devise solutions based on limited information and precedent and adapt existing approaches to resolve issues.
- Evaluate processes, devise improvements, measure results, and iterate.
- Imagine and ambitiously drive towards
Service Delivery Manager – Peterborough, Uk employer: Convera Holdings, LLC.
Contact Detail:
Convera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager – Peterborough, Uk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services so you can speak confidently about how you can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills, especially in customer care scenarios.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Delivery Manager – Peterborough, Uk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Delivery Manager role. Highlight your experience in customer care and any relevant skills that align with the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer escalations or complaints in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing those success stories!
Demonstrate Team Collaboration: Since this role involves working closely with various teams, make sure to mention any collaborative projects you've been part of. We value teamwork at StudySmarter, and showing us how you’ve worked with others will definitely catch our eye.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands! Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Convera Holdings, LLC.
✨Know Your Stuff
Make sure you have a solid understanding of Convera's products and services. Familiarise yourself with their customer care philosophy and be ready to discuss how you can contribute to creating that 'Best in Class Customer Care' experience.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer escalations or complaints. Highlight your ability to analyse problems and devise effective solutions, even when faced with limited information.
✨Collaboration is Key
Emphasise your teamwork skills during the interview. Be ready to discuss how you've worked with different teams in the past, such as operations or compliance, to drive improvements and enhance customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can best contribute to the team and improve customer experiences at Convera.
