Product Manager

We are looking for a highly motivated Product Manager to join our Operations Technology team, where we build and manage the platforms that allow our business operations to deliver exceptional customer service. The team leads and drives strategic business improvement and transformation projects across the products and processes used by our clients and operations teams, with the ultimate objective of improving cost, efficiency, and quality of service across the end-to-end customer and colleague journey.

You will own the Case Management application which digitalizes and orchestrates the business processes to offer seamless service delivery. This is a critical product within Convera, and you will be expected to manage the business demands and expectations, partnering with the technical teams to share the roadmaps and deliver the working product. You will be actively leading the delivery throughout the product lifecycle from eliciting the business requirements through to managing the release into Production and supporting continuous improvement.

You will be engaging with a wide variety of cross-functional teams including Business Operations, Strategy Transformations, Technical Product, and Data teams.

Job Responsibilities

1. Product Management
   • Own the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements.
   • Primary contact for all product-related queries.
   • Maintain product backlog, sprint planning, and track the delivery of each requirement.
   • Perform product research and analysis to keep up-to-date with the latest technology trends.
   • Articulate product requirements to the development team, validate understanding and monitor delivery to ensure this is delivered to timelines.
   • Maintain documentation on the solutions and design approach, create training content based on intended design and expected user journey.
2. Stakeholder Management & Engagement
   • Collaboration with teams across different countries.
   • Proactively plan and organize initiatives to gather the relevant stakeholders to align on approach or decision making when required.
   • Articulate the required level of details to varied stakeholder groups, delivering concise messaging.
   • Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods.
   • Work closely with test teams in both QA and UAT in the software delivery lifecycle, validating functional requirements and handling any gaps.
   • Perform business impact assessments with business process specialists and ensure the user journey is thoroughly considered.
   • Showcasing the delivery and status updates to management teams and plan of actions.
3. Business Analysis
   • Using data to drive decision making and product improvement, perform analysis as part of the business impact assessment.
   • Support to maintain Business Requirement documentation and process maps.
   • Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision making for senior management.
   • Contribute to solution designing, making sure processes are efficient.
   • Analytical mindset to challenge if this solution requires people, process, or technology.

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