Product Analyst Peterborough

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movement for our customers – helping them capture more value with every transaction. We are more than 1,800 team members strong, working in over 30 countries. Convera serves more than 30,000 clients worldwide – publicly traded corporations, small business owners, large enterprise treasuries, extensive global channel partners, education and financial institutions, law firms and NGOs.

Job Summary

We are looking for a highly motivated Product Manager to join our Operations Technology team, where we build and manage the platforms that allow our business operations to deliver exceptional customer service. The team leads and drives strategic business improvement and transformation projects across the products and processes used by our clients and operations teams, with the ultimate objective of improving cost, efficiency and quality of service across the end-to-end customer and colleague journey. You will own the Case Management application which digitalises and orchestrates the business processes to offer seamless service delivery. This is a critical product within Convera and you will be expected to manage the business demands and expectations, partnering with the technical teams to share the roadmaps and deliver the working product. You will be actively leading the delivery throughout the product lifecycle from eliciting the business requirements through to managing the release into Production and supporting continuous improvement. You will be engaging with a wide variety of cross-functional teams including Business Operations, Strategy Transformations, Technical Product, and Data teams.

Responsibilities

• Product Management (60%)
  • Support the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements.
  • Support contact for all product-related queries.
  • Maintain product backlog, sprint planning and track the delivery of each requirement.
  • Perform product research and analysis to keep up-to-date with latest technology trends.
  • Articulate product requirements to the development team, validate understanding and monitor delivery to ensure this is delivered to timelines.
  • Maintain documentation on the solutions and design approach, create training content based on intended design and expected user journey.
• Stakeholder Management & Engagement (20%)
  • Collaboration with teams across different countries.
  • Proactively plan and organize initiatives to gather the relevant stakeholders to align on approach or decision making when required.
  • Articulate the required level of details to varied stakeholder groups, delivering concise messaging.
  • Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods.
  • Work closely with test teams in both QA and UAT in the software delivery lifecycle, validating functional requirements and handling any gaps.
  • Perform business impact assessments with business process specialists and ensure the user journey is thoroughly considered.
  • Showcase the delivery and status updates to management teams and plan of actions.
• Business Analysis (20%)
  • Using data to drive decision making and product improvement, perform analysis as part of the business impact assessment.
  • Support to maintain Business Requirement documentation, process maps.
  • Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision making for senior management.
  • Contribute to solution designing, making sure processes are efficient.
  • Analytical mindset to challenge if this solution requires people, process or technology.

Experience and Qualifications

• University Degree in Business Management, Computer Science or related subjects.
• 3+ years Product Management on Case Management or Orchestration Platforms alike, creating user stories, eliciting requirements, translating business requirements for developers.
• Compliance and/or financial services background are desirable.
• Coding ability and understanding is preferred but not essential.
• Experience in team management and participation in large scale IT projects, working with Developers, Testing teams, and project managers.
• Financial services, Operations or compliance functional experience is preferred but not essential.