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- Tasks: Lead workforce planning and analytics to optimise staffing and service delivery.
- Company: Join Convera, a global leader in payment operations with a focus on innovation.
- Benefits: Competitive salary, annual bonus, flexible work, and generous insurance packages.
- Other info: Great career growth opportunities and paid volunteering days to give back.
- Why this job: Make a real impact by shaping workforce strategies in a dynamic environment.
- Qualifications: 5+ years in workforce planning or operational analytics with strong Excel and Power BI skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service. The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.
You will be responsible for:
- Own the workforce planning and capacity modelling framework across Operations.
- Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
- Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
- Model scenarios across demand volatility, automation, productivity, and service levels.
- Identify staffing gaps, surpluses, redeployment options, and workforce risk.
- Lead demand forecasting across operational queues.
- Design and govern models linking demand, capacity, utilisation, and service outcomes.
- Deliver executive‑ready analytics and dashboards (Excel, Power BI).
- Lead selection and evolution of workforce planning and forecasting tools.
- Define functional requirements with Operations, Finance, HR, Data, and Technology.
- Evaluate vendors and support business cases and investment decisions.
- Support intraday and short‑term decision making.
- Analyze utilization, adherence, and productivity trends.
You should apply if you have:
- Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
- Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
- Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
- Experience assessing, selecting, or implementing workforce planning or analytics tooling.
- Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
- Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.
Benefits:
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time‑off, and leave policies for life events (maternity, paternity, adoption)
- 3 wellness days per year
- Paid volunteering opportunities (5 days per year)
Principal, Workforce Planning & Analytics New London employer: Convera Holdings, LLC.
Contact Detail:
Convera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal, Workforce Planning & Analytics New London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to workforce planning and analytics. We want you to showcase your expertise and how you can add value to the team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing candidates who are genuinely interested in joining us, so make sure to highlight why you’re a great fit!
We think you need these skills to ace Principal, Workforce Planning & Analytics New London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Principal, Workforce Planning & Analytics. Highlight your experience in workforce planning and capacity modelling, and don’t forget to showcase your analytical skills and any relevant tools you’ve used like Excel and Power BI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to lead workforce planning and make data-driven decisions.
Showcase Your Analytical Skills: Since this role is all about analytics, make sure to highlight your experience with demand forecasting and capacity planning. Include any projects where you’ve designed analytical models or dashboards that had a real impact on decision-making.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Convera Holdings, LLC.
✨Know Your Numbers
Make sure you brush up on your analytical skills and be ready to discuss specific metrics related to workforce planning and capacity modelling. Familiarise yourself with key performance indicators that are relevant to the role, such as staffing ratios, productivity rates, and service levels.
✨Showcase Your Tools Expertise
Since advanced capabilities in Excel and Power BI are crucial for this position, prepare to demonstrate your proficiency. Bring examples of dashboards or reports you've created in the past, and be ready to discuss how these tools have helped you make data-driven decisions.
✨Prepare for Scenario Modelling
Expect questions about how you would model different scenarios based on demand volatility and automation. Think through potential challenges and solutions you’ve encountered in previous roles, and be prepared to explain your thought process clearly.
✨Engage with Stakeholders
This role requires influencing senior stakeholders, so practice articulating your insights and recommendations effectively. Prepare examples of how you've successfully communicated complex data to non-technical audiences, highlighting your ability to drive decision-making.