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- Tasks: Lead the complaints lifecycle and turn customer feedback into actionable insights.
- Company: Join a forward-thinking company focused on operational excellence and compliance.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and influencing key stakeholders.
- Qualifications: Expertise in complaints handling, strong analytical skills, and experience in regulatory engagement.
- Other info: This role offers a dynamic environment with significant career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a strategic and detail-oriented Lead, Complaints Management and Insights to join our team. This role is critical in overseeing the full complaints lifecycle while transforming customer feedback into actionable insights that strengthen operational performance and support regulatory compliance.
The ideal candidate will bring deep expertise in complaints handling, strong analytical capability to translate data into meaningful trends, and the ability to influence senior stakeholders across Operations, Risk, Compliance, Legal, Product and Data. Experience in root cause analysis, regulatory engagement, and executive level reporting will be highly valued.
This is a hybrid work model (onsite 2 times per week).
Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.
Lead, Complaints Management & Insights in Peterborough employer: Convera Holdings, LLC.
Contact Detail:
Convera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead, Complaints Management & Insights in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in complaints management or insights. A friendly chat can lead to valuable connections and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've turned customer feedback into actionable insights before. We want to see you shine!
✨Tip Number 3
Showcase your experience with root cause analysis during interviews. Use specific examples to demonstrate how you've influenced stakeholders and improved operational performance in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Lead, Complaints Management & Insights in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and insights. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical capabilities and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've transformed customer feedback into actionable insights and influenced stakeholders in your previous roles.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, make sure to include any relevant data analysis tools or methodologies you’ve used. We love seeing how you can translate data into meaningful trends that drive operational performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Convera Holdings, LLC.
✨Know Your Complaints Lifecycle
Make sure you understand the full complaints lifecycle inside and out. Be ready to discuss how you've managed complaints in the past, including any specific strategies you've used to transform customer feedback into actionable insights.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical capabilities. Bring examples of how you've translated data into meaningful trends, and be ready to discuss any tools or methodologies you’ve used for root cause analysis.
✨Engage with Stakeholders
Think about how you can influence senior stakeholders. Prepare examples of past experiences where you successfully communicated insights to different departments like Operations, Risk, or Compliance, and how that impacted decision-making.
✨Be Ready for Regulatory Talk
Since regulatory engagement is key for this role, brush up on relevant regulations and compliance standards. Be prepared to discuss how you've navigated these in previous roles and how you would approach them in this position.
