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For Companies At a Glance
- Tasks: Lead customer care from start to finish and drive improvements with data insights.
- Company: Top payment solutions company in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while collaborating with diverse teams.
- Qualifications: 5+ years in customer service and excellent communication skills.
- Other info: Join a dynamic team that values growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading payment solutions company in the UK seeks a Customer Delivery Manager in Peterborough. In this hybrid role, you'll ensure top-notch customer care from first contact to resolution while collaborating with various teams to drive enhancements.
You'll manage escalations and complaints efficiently while utilizing data insights for process improvements. The ideal candidate will have over 5 years of relevant experience, a passion for exceptional customer service, and strong communication skills.
Join a diverse team that values growth and innovation.
Hybrid Customer Delivery Lead – UK (Best-in-Class Care) in Peterborough employer: Convera Holdings, LLC.
Contact Detail:
Convera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Delivery Lead – UK (Best-in-Class Care) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer delivery. Think about how you’d handle escalations and complaints, and be ready to share your success stories!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share examples of how you've gone above and beyond for customers in the past. This will help you stand out as someone who truly cares about delivering best-in-class care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Delivery Lead – UK (Best-in-Class Care) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show you can deliver top-notch care.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how your background makes you a great fit for this role. Be sure to mention your experience with managing escalations and using data insights.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Convera Holdings, LLC.
✨Know the Company Inside Out
Before your interview, make sure you research the payment solutions company thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Passion
Since this role is all about exceptional customer care, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to delivering best-in-class service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage escalations. Think of a few examples where you successfully handled complaints or improved processes using data insights. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Team Collaboration
In this hybrid role, collaboration with various teams is key. Be ready to discuss how you've worked with different departments in the past to drive enhancements. Share stories that highlight your communication skills and ability to work within a diverse team, as this aligns perfectly with the company's values.
