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- Tasks: Lead complex customer projects and mentor junior team members in a hybrid role.
- Company: Join Convera, the largest non-bank provider of cross-border payments.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by guiding customers through advanced technical implementations.
- Qualifications: Experience in customer implementation and strong leadership skills required.
- Other info: Dynamic work environment with a focus on continuous improvement and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role.
You will be responsible for:
- Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption.
- Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation.
- Oversee and mentor junior implementation specialists, providing guidance and support as needed.
- Develop detailed project plans, including timelines, resource allocation, and risk assessments.
- Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary.
- Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities.
- Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction.
- Provide feedback to Product and Engineering teams based on customer implementation experiences.
You should apply if you have:
- Extensive and progressive experience in customer implementation, technical support, or a related field.
- Proven expertise in managing complex implementation projects.
- Strong leadership skills, with experience mentoring or leading junior team members.
- Advanced technical knowledge of system integration, data migration, and solution configuration.
- Excellent project management and organizational skills.
- Familiarity with CRM and project management tools (e.g., Salesforce, JIRA, Smartsheets, Asana, or similar).
Preferred (not essential):
- Bachelor’s degree in Business, Computer Science, or a related field (Master’s degree preferred).
- Experience with API and SWIFT implementations.
About Convera: Convera is the largest non-
Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid) London; Peterborough employer: Convera Holdings, LLC.
Contact Detail:
Convera Holdings, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid) London; Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer implementation. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Bring along examples of past projects or challenges you've tackled in previous roles. We want to see how you’ve led complex implementations and mentored others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Implementation Specialist – London or Peterborough, UK (hybrid) London; Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Implementation Specialist role. Highlight your experience in managing complex projects and mentoring others, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer implementation and how your background makes you a perfect fit for our team. Don’t forget to mention any specific tools or methodologies you’re familiar with that relate to the role.
Showcase Problem-Solving Skills: In your application, be sure to include examples of how you've tackled complex challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in customer-facing situations. It’s all about showing us how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Convera Holdings, LLC.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to system integration and data migration. Be ready to discuss specific projects you've managed and the challenges you faced. This will show that you have the expertise needed for the role.
✨Showcase Your Leadership Skills
Since this role involves mentoring junior team members, be prepared to share examples of how you've successfully led teams in the past. Highlight any experiences where you guided others through complex implementations or resolved conflicts.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot advanced technical challenges during an implementation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Tools
Get comfortable with CRM and project management tools like Salesforce, JIRA, or Asana. If you have experience with these tools, mention it during the interview. If not, do a bit of research to understand their functionalities and how they can aid in project management.
