At a Glance
- Tasks: Lead workforce planning and analytics to optimise staffing and service delivery.
- Company: Join a global leader in payment operations with a focus on innovation.
- Benefits: Competitive salary, annual bonus, flexible work, and generous insurance.
- Other info: Great career growth opportunities and paid volunteering days.
- Why this job: Make a real impact by shaping workforce strategies in a dynamic environment.
- Qualifications: 5+ years in workforce planning and advanced skills in Excel and Power BI.
The predicted salary is between 80000 - 100000 € per year.
We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.
The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.
You will be responsible for:
- Own the workforce planning and capacity modelling framework across Operations.
- Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
- Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
- Model scenarios across demand volatility, automation, productivity, and service levels.
- Identify staffing gaps, surpluses, redeployment options, and workforce risk.
- Lead demand forecasting across operational queues.
- Design and govern models linking demand, capacity, utilisation, and service outcomes.
- Deliver executive‑ready analytics and dashboards (Excel, Power BI).
- Lead selection and evolution of workforce planning and forecasting tools.
- Define functional requirements with Operations, Finance, HR, Data, and Technology.
- Evaluate vendors and support business cases and investment decisions.
- Support intraday and short‑term decision making.
- Analyze utilization, adherence, and productivity trends.
You should apply if you have:
- Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
- Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
- Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
- Experience assessing, selecting, or implementing workforce planning or analytics tooling.
- Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
- Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.
Benefits:
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time‑off, and leave policies for life events (maternity, paternity, adoption)
- 3 wellness days per year
- Paid volunteering opportunities (5 days per year)
Principal, Workforce Planning & Analytics London employer: Convera Holdings, LLC.
Convera is an exceptional employer that prioritises employee growth and development, offering a flexible work environment and a competitive salary package. With generous benefits including wellness days and paid volunteering opportunities, employees are encouraged to maintain a healthy work-life balance while contributing to meaningful projects in workforce planning and analytics. Located in London, this role provides the chance to influence strategic decisions within a global organisation, making it an ideal place for professionals seeking impactful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal, Workforce Planning & Analytics London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills in workforce planning and analytics can directly benefit them.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Principal, Workforce Planning & Analytics London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Principal, Workforce Planning & Analytics. Highlight your experience in workforce planning and capacity modelling, and don’t forget to showcase your analytical skills and any relevant tools you've used like Excel and Power BI.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around demand forecasting and decision-making frameworks.
Showcase Your Analytical Skills:Since this role is all about analytics, make sure to include examples of how you've used data to drive decisions in previous roles. Whether it's through dashboards or reports, let us see your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Convera Holdings, LLC.
✨Know Your Numbers
Make sure you brush up on your analytical skills and be ready to discuss specific metrics related to workforce planning and capacity modelling. Familiarise yourself with key performance indicators that are relevant to the role, such as staffing ratios, productivity rates, and service levels.
✨Showcase Your Tools Expertise
Since this role requires advanced skills in Excel and Power BI, prepare to demonstrate your proficiency. Bring examples of dashboards or reports you've created in the past, and be ready to explain how they influenced decision-making in your previous roles.
✨Prepare for Scenario Modelling Questions
Expect questions that ask you to model scenarios based on demand volatility or automation impacts. Think through some examples where you've had to make tough decisions based on forecasting data, and be prepared to walk the interviewers through your thought process.
✨Engage with Stakeholders
This position involves influencing senior stakeholders, so be ready to discuss how you've successfully communicated complex data insights in the past. Prepare anecdotes that highlight your ability to engage and persuade others using data-driven recommendations.
