Legendary Account Director in London

Join to apply for the Legendary Account Director role at Conveo. This range is provided by Conveo. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

What We Are Building At Conveo

Conveo is the AI research platform enabling fast, affordable, and high-quality consumer/B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.

What problem are we solving and why is this an important problem to solve

The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.

The team you will join

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has a combination of decades of market research knowledge, incredible engineering ability, and experience building companies.

How we operate

We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. Our engineering team talks directly with our customers. No layers in between. We work hard and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.

The Role

As an Account Director at Conveo, you will work closely with senior stakeholders across insights, marketing, product, and strategy at global Fortune 500 brands. Your goal is to build deep, strategic relationships with decision-makers and influencers, helping them understand the transformative value Conveo brings to their organization. You will sit at the intersection of commercial strategy, customer advocacy, and enterprise expansion, becoming the trusted advisor who guides customers through adoption, budget cycles, internal alignment, and long-term partnership planning.

You will play a critical role in shaping how major enterprises scale Conveo across markets and teams—identifying new opportunities, navigating complex political environments, championing our product internally, and ensuring that Conveo becomes a strategic capability for your accounts. Your mandate: own renewals end-to-end, drive meaningful expansion, and turn initial champions into enterprise-wide advocates who help promote Conveo across their organization.

This is a high-impact, relationship-driven role in which you will:

• Build and own senior-level relationships across your accounts.
• Map the organization to understand decision-makers, influencers, and key internal stakeholders.
• Lead renewal and expansion motions in partnership with Customer Success and Sales leadership.
• Identify new use cases, markets, and teams to drive multi-team, multi-market adoption.
• Help champions position Conveo internally by crafting compelling ROI, impact stories, and value narratives.

Your Mission

• Own the commercial success of strategic accounts.
• Hold renewal, upsell, and expansion targets for your portfolio.
• Build multi-year account strategies with clear commercial paths.
• Partner with CS to translate usage signals into expansion opportunities.
• Build executive relationships & map the organization.
• Understand the economic buyer, technical buyer, procurement, legal, and champions.
• Identify influencers early and build a "winning coalition" inside accounts.
• Understand how buying decisions are made and how priorities shift over time.
• Drive cross-team and cross-market expansion.
• Identify new teams, geographies, and use cases with high revenue potential.
• Shape commercial offers, proposals, and pricing adaptation for enterprise needs.
• Drive enterprise-wide agreements, multi-market rollouts, and long-term contracts.
• Protect and grow strategic revenue.
• Build predictable renewal cycles with long lead times.
• Create stakeholder engagement plans; ensure champions are retained.
• Work closely with CS on pre-renewal health checks and risk mitigation.
• Represent Conveo at the strategic level.
• Present ROI cases and business impact to senior leadership.
• Support events, roadshows, conferences, and in-person relationship building.
• Turn successful engagements into case studies and executive proof points.

What we’re looking for

• 6+ years in Account Management, Consulting, Market Research or similar roles.
• Excellent communication skills: active listener, clear writer, strong at framing trade‐offs and influencing decisions.
• High energy, sense of ownership, and bias to action. You are comfortable in a fast‐moving, low‐politics, high‐standards environment.
• Comfortable working with AI‐driven products and translating technical concepts into simple narratives for non‐technical stakeholders.

Nice To Haves

• Experience working with enterprise or upper‐midmarket accounts, ideally in CPG, Tech, Pharma, or Financial Services.
• Familiarity with market research or marketing workflows (qual research, panels, moderating, survey / interview design).
• Technological affinity and ability to play with AI tools like clay, lovable & others.

What success looks like

• Clients trust and love Conveo and you personally.
• High net revenue retention across your accounts, driven by strong renewals and meaningful expansion.
• Customers that reliably hit their research and business goals using Conveo, with clear before / after stories.
• Clean, predictable renewal pipeline because leading indicators (usage, engagement, stakeholder coverage) are well understood and tracked.
• Referenceable customers who are happy to speak with prospects, appear in case studies, and join events with us.
• Internal teams (Sales, Product, Research) see you as a trusted partner and rely on your customer context.

Why this is an incredible opportunity in your early career

• Massive learning curve: You’ll work directly with Fortune 500 brands, solving real business problems with cutting‐edge AI technology experience that would take 5+ years to gain elsewhere.
• Own real impact from day one: Your work directly shapes customer outcomes and company growth, not buried in a hierarchy.
• Build rare, valuable skills at the intersection of AI, research, and enterprise sales that will define the next decade of business.

Why join us

• Work directly with founders and leaders with a winning track‐record.
• Help define how AI‐powered research becomes the new default for global brands.
• Join a world‐class team with the ambition & execution power to break growth records.
• Competitive compensation with meaningful upside, and room to grow as the company scales.
• A culture that combines high standards, customer obsession, and fun, with a focus on doing great work with a lean team.
• Opportunities to travel globally to meet customers in person, building deep relationships and understanding their markets firsthand.

Seniority level: Mid‐Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development