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- Tasks: Help global brands succeed with AI-driven research and ensure they get maximum value from our platform.
- Company: Join Conveo, a cutting-edge AI research platform trusted by top global brands.
- Benefits: Competitive pay, growth opportunities, and a fun, high-energy work culture.
- Why this job: Make a real impact while working with Fortune 500 brands and innovative technology.
- Qualifications: 4+ years in Customer Success or similar roles; strong communication and ownership skills.
- Other info: Massive learning curve and opportunities to travel globally to meet clients.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
The team you will join is an extremely talented group of passionate, highâenergy people who go the extra mile while having the best time of their lives. Our team has decades of market research knowledge, engineering ability, and experience building companies. We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. Our engineering team talks directly with our customers. No layers in between. We work hard and we have fun. To keep our quality bar high, we execute with the smallest possible team.
As a Customer Success Manager at Conveo, you ensure that dayâtoâday users, researchers, marketers, and product teams get meaningful value from Conveo fast and expand their usage over time. You are the product and research expert who helps teams run worldâclass research, drives bottomâup adoption, and deeply understands how customers execute work on the platform.
You will work closely with researchers across marketing, product, and strategy at global Fortune 500 brands. Your goal is to make customers love our product and our team by going above and beyond to help clients get value from Conveo. You will sit at the intersection of research, product, and commercial outcomes. Previous research experience is helpful, but not a requirement.
Your mandate: ensure customers see tangible value fast, expand their usage over time, and turn them into referenceable advocates.
Key Responsibilities- Work directly with insights, marketing, and product teams at global brands.
- Translate research and business objectives into highâquality projects on Conveo.
- Partner closely with Account management on renewals and expansions.
- Drive adoption & tangible user value.
- Lead users from onboarding to early wins, ensuring timeâtoâvalue is short.
- Design success plans (goals, value metrics, usage milestones).
- Train teams on running projects, analyzing results, and applying insights.
- Be the goâto partner for researchers & practitioners.
- Build personal, trusted relationships with dayâtoâday users.
- Help customers translate business problems into research designs on Conveo.
- Provide handsâon support for pilots, project setup, analysis flows, and best practices.
- Deliver highâquality research outcomes.
- Ensure users execute insightful, methodologically sound projects.
- Pull in Conveo's research specialists when advanced support is needed.
- Monitor pilot success metrics and turn them into internal wins for your champions.
- Ensure retention signals are strong.
- Track usage, engagement, and stakeholder coverage at the user level.
- Flag risks early (low activity, org changes, unclear ownership).
- Prepare clear documentation and insights for the Account Manager to inform commercial strategy.
- Bring structured customer feedback into Product.
- Turn user observations into actionable insights for PM & Engineering.
- Identify friction and help prioritize features that drive adoption.
- Create templates, playbooks, and materials that scale customer onboarding.
- 4+ years in Customer Success, Consulting, Market Research or similar roles.
- Excellent communication skills: active listener, clear writer, strong at framing tradeâoffs and influencing decisions.
- High energy, sense of ownership, and bias to action. Comfortable in a fastâmoving, lowâpolitics, highâstandards environment.
- Comfortable working with AIâdriven products and translating technical concepts into simple narratives for nonâtechnical stakeholders.
- Experience working with enterprise or upperâmidmarket accounts, ideally in CPG, Tech, Pharma, or Financial Services.
- Familiarity with market research or marketing workflows (qual research, panels, moderating, survey / interview design).
- Technological affinity and ability to play with AI tools like clay, lovable & others.
- Clients trust and love Conveo and you personally.
- High net revenue retention across your accounts, driven by strong renewals and meaningful expansion.
- Customers that reliably hit their research and business goals using Conveo, with clear before / after stories.
- Clean, predictable renewal pipeline because leading indicators (usage, engagement, stakeholder coverage) are well understood and tracked.
- Referenceable customers who are happy to speak with prospects, appear in case studies, and join events with us.
- Internal teams (Sales, Product, Research) see you as a trusted partner and rely on your customer context.
- Massive learning curve: You'll work directly with Fortune 500 brands, solving real business problems with cuttingâedge AI technology experience that would take 5+ years to gain elsewhere.
- Own real impact from day one: Your work directly shapes customer outcomes and company growth, not buried in a hierarchy.
- Build rare, valuable skills at the intersection of AI, research, and enterprise sales that will define the next decade of business.
- Work directly with founders and leaders with a winning trackârecord.
- Help define how AIâpowered research becomes the new default for global brands.
- Join a worldâclass team with the ambition & execution power to break growth records.
- Competitive compensation with meaningful upside, and room to grow as the company scales.
- A culture that combines high standards, customer obsession, and fun, with a focus on doing great work with a lean team.
- Opportunities to travel globally to meet customers in person, building deep relationships and understanding their markets firsthand.
Seniority Level: MidâSenior level
Employment Type: Fullâtime
Job Function: Other
Industries: Software Development
Customer Success Legend in London employer: Conveo
Contact Detail:
Conveo Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Legend in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success role at Conveo.
â¨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for customer success shine through. Be genuine and share your experiences; itâll help you stand out from the crowd.
â¨Tip Number 3
Prepare for those interviews! Research Conveo and understand their AI-driven products. Think about how you can translate your skills into helping clients achieve their goals. Tailor your answers to show youâre the perfect fit for their team.
â¨Tip Number 4
Donât forget to follow up! After an interview or networking event, drop a quick thank-you note. It shows youâre keen and keeps you fresh in their minds. Plus, itâs a great way to reinforce your interest in the role!
We think you need these skills to ace Customer Success Legend in London
Some tips for your application đŤĄ
Show Your Passion: Let us see your enthusiasm for customer success and research! Share experiences that highlight your dedication to helping clients achieve their goals. We love candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Success Legend. Use keywords from the job description and demonstrate how your skills align with what weâre looking for. It shows us youâve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Conveo
â¨Know Your Product Inside Out
Before the interview, make sure you understand Conveo's platform and how it benefits users. Familiarise yourself with its features and think about how you can help customers achieve their goals using the product.
â¨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully communicated complex ideas in the past, especially to non-technical audiences.
â¨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've helped clients overcome challenges. Be ready to discuss how you identified problems, proposed solutions, and ensured customer satisfaction, as this will resonate well with the team.
â¨Emphasise Your Passion for Customer Success
Convey your enthusiasm for helping customers succeed. Share stories that highlight your commitment to going above and beyond for clients, as this aligns perfectly with Conveo's mission and values.
