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For Companies At a Glance
- Tasks: Own customer success and drive value for global Fortune 500 clients using AI research.
- Company: Join Conveo, a hyper-growth AI research platform with a fun, collaborative culture.
- Benefits: Competitive salary, equity options, global travel, and quarterly team retreats.
- Other info: Dynamic environment with direct access to founders and opportunities for rapid growth.
- Why this job: Shape the future of AI-powered research while building meaningful relationships.
- Qualifications: 2-7 years in Customer Success or similar roles, excellent communication skills.
The predicted salary is between 64000 - 120000 ÂŁ per year.
Conveo is an AI research platform enabling fast, affordable, high‑quality consumer and B2B research.
As Customer Success at Conveo, you will own long‑term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands‑on operator. This is not a support role; you will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission
- Own customer outcomes end-to-end
- Lead customers from a signed deal or pilot through onboarding and early wins.
- Define success plans tied to measurable business impact and value.
- Run check‑ins and QBRs that connect Conveo usage to real decisions.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
- Spend meaningful time with clients in person to build trust and long‑term relationships.
- Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion
- Design and lead high‑quality pilots and rollouts that clearly demonstrate value.
- Guide best practices around recruitment, topic guides, and analysis workflows.
- Help customers scale from single team usage to multi‑team and multi‑market adoption.
- Develop a deep understanding of customer orgs, decision makers, and internal dynamics.
- Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the Customer And Scale What Works
- Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM.
- Surface friction that impacts retention and growth, and help prioritize fixes.
- Maintain clean customer context in CRM and internal tools.
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for
- Non negotiables
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast‑moving environments.
- Comfortable working with AI‑driven products and translating technical concepts into simple narratives for non‑technical stakeholders.
- Mindset
- Truth first, not fluff first.
- Opinionated, not generic.
- Structured thinker but fast‑moving executor.
- Low ego, high standards.
- Comfortable being early, iterating publicly, and improving fast.
- Obsessed with leverage, including templates, systems, reuse, and speed.
Why join us
- At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off‑sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
- Own attention for a hyper‑growth, YC‑backed AI company.
- Direct access to founders and high‑leverage operators.
- Help define how AI‑powered research becomes the global default.
- Competitive compensation with meaningful equity upside.
- A culture built on taste, speed, ownership, and ambition.
- Opportunities to travel globally and build real relationships with customers shaping the future.
Compensation Range: $80K - $150K
Client Growth Manager in London employer: Conveo
Contact Detail:
Conveo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Growth Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only help you answer questions but also show your genuine interest in Conveo. Plus, it’ll give you some great talking points to impress your interviewers!
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your skills and experiences align with the role of Client Growth Manager. Focus on your ability to drive customer success and build long-term partnerships. The more confident you are, the better your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Conveo team. So, get your application in and let’s make it happen!
We think you need these skills to ace Client Growth Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed and driving growth at Conveo. Share specific examples of how you've made an impact in previous roles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Customer Success or similar fields. We love seeing how your skills align with our mission and values, so don’t be shy about connecting the dots!
Be Clear and Concise: We appreciate clear communication, so keep your writing straightforward and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out. Remember, we’re looking for someone who can influence decisions with their words!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Conveo!
How to prepare for a job interview at Conveo
✨Know Your Stuff
Before the interview, dive deep into Conveo's platform and understand its features. Familiarise yourself with how it benefits clients in both consumer and B2B research. This will help you speak confidently about how you can drive customer success and adoption.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your active listening and clear writing skills. Think of examples where you've influenced decisions or built strong relationships with stakeholders, and be ready to share those stories.
✨Be a Problem Solver
Think about potential challenges that clients might face when using Conveo. Prepare to discuss how you would identify risks early and act decisively to ensure customer satisfaction. Showing that you can think on your feet will impress the interviewers.
✨Emphasise Your Ownership Mindset
Conveo values high energy and a strong sense of ownership. Be prepared to talk about times when you've taken initiative in fast-moving environments. Highlight your ability to iterate quickly and improve processes, as this aligns with their culture of speed and ambition.