At a Glance
- Tasks: Be the face of Conveo, driving client success and building strong relationships with global brands.
- Company: Join a hyper-growth AI company backed by Y Combinator, focused on innovative consumer research.
- Benefits: Competitive salary, equity options, hybrid work model, and quarterly team off-sites for fun.
- Other info: Work with top brands like Unilever and Google while enjoying a vibrant team culture.
- Why this job: Make a real impact by empowering clients to succeed with cutting-edge AI technology.
- Qualifications: 1-5 years in client-facing roles; energetic, outgoing, and passionate about client success.
The predicted salary is between 50000 - 70000 £ per year.
Be the face of Conveo to the world's best brands — and make them wildly successful.
What we are building at Conveo: Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and P&G use our AI video interviewer to generate insights across marketing and product teams.
The problem we are solving: The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. Conveo is the platform that closes this gap by enabling affordable, scaled, and deep insights in days instead of weeks.
The team you will join: You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
How we operate: We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard, and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.
The Role: You are the face of Conveo to our enterprise clients. Your mission is to make them wildly successful — not by doing work for them, but by making them capable on the platform. You drive autonomy, expansion, and advocacy. This is not a reactive support role. You're a growth driver. You own the full client lifecycle from onboarding through expansion, and you help build the Customer Growth function as we scale. The clients you work with are global brands with complex organizations — and your job is to turn them into Conveo power users and champions.
Your Mission:
- Own a portfolio of enterprise accounts from onboarding through expansion
- Run world-class onboarding — use case mapping, stakeholder training, and first-project coaching
- Drive adoption across the client organization — activate individual users and create internal champions
- Build deep relationships with senior stakeholders at the VP/SVP level
- Travel to clients regularly — in-person is how real trust gets built
- Generate advocacy — testimonials, references, and introductions to peers at other companies
- Partner with sales to identify and drive expansion opportunities within your accounts
What we're looking for:
- 1–5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role
- Outgoing and energetic — you thrive in front of clients and build trust quickly
- You think in business outcomes, not feature checklists
- Intense — fire in the eyes. You care deeply about making clients successful.
- Research experience is a plus, but not a requirement
- Willingness to travel to clients — this is a relationship-first role
Location: London, New York, or Antwerp. Client travel expected.
Why join us:
- At Conveo, you'll join a team that genuinely enjoys working and spending time together.
- We care about building real relationships, not just great products.
- That's why we run quarterly team off-sites where we disconnect, reset, and have fun.
- Own a high-impact role at a hyper-growth, YC-backed AI company
- Direct access to founders and senior leadership
- Work with world-class enterprise clients (Unilever, Google, P&G, Canva, and more)
- Competitive compensation, including meaningful equity (stock options) with real upside
- Hybrid working model with offices in London, Antwerp, and New York
- A culture built on taste, speed, ownership, and ambition
Client Growth Manager - UK/Europe employer: Conveo
At Conveo, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Our team is composed of passionate individuals who not only excel in their roles but also enjoy building meaningful relationships with one another and our clients. With opportunities for personal and professional growth, competitive compensation, and a hybrid working model, Conveo is the perfect place for those looking to make a significant impact in the AI research space while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Client Growth Manager - UK/Europe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conveo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conveo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Growth Manager - UK/Europe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conveo:Your cover letter is your chance to shine! Tell us why you want to work at Conveo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conveo!
How to prepare for a job interview at Conveo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
