At a Glance
- Tasks: Own customer partnerships and drive measurable value with AI research solutions.
- Company: Join Conveo, a fast-growing AI research platform with a vibrant team culture.
- Benefits: Competitive salary, equity options, global travel opportunities, and quarterly team retreats.
- Other info: Dynamic environment with direct access to founders and high-leverage operators.
- Why this job: Shape the future of AI-powered research while building strong client relationships.
- Qualifications: 2-7 years in Customer Success or similar roles, excellent communication skills required.
The predicted salary is between 64000 - 120000 £ per year.
Conveo is an AI research platform enabling fast, affordable, high‑quality consumer and B2B research.
The Role
As Customer Success at Conveo, you will own long‑term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands‑on operator. This is not a support role; you will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission
- Own customer outcomes end-to-end: Lead customers from a signed deal or pilot through onboarding and early wins. Define success plans tied to measurable business impact and value. Run check‑ins and QBRs that connect Conveo usage to real decisions. Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner: Build strong relationships with key stakeholders across research, marketing, and product teams. Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. Spend meaningful time with clients in person to build trust and long‑term relationships. Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion: Design and lead high‑quality pilots and rollouts that clearly demonstrate value. Guide best practices around recruitment, topic guides, and analysis workflows. Help customers scale from single team usage to multi‑team and multi‑market adoption. Develop a deep understanding of customer orgs, decision makers, and internal dynamics. Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the Customer And Scale What Works: Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. Surface friction that impacts retention and growth, and help prioritize fixes. Maintain clean customer context in CRM and internal tools. Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for
Non negotiables:
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast‑moving environments.
- Comfortable working with AI‑driven products and translating technical concepts into simple narratives for non‑technical stakeholders.
Mindset:
- Truth first, not fluff first.
- Opinionated, not generic.
- Structured thinker but fast‑moving executor.
- Low ego, high standards.
- Comfortable being early, iterating publicly, and improving fast.
- Obsessed with leverage, including templates, systems, reuse, and speed.
Why join us
At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off‑sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
Plus:
- Own attention for a hyper‑growth, YC‑backed AI company.
- Direct access to founders and high‑leverage operators.
- Help define how AI‑powered research becomes the global default.
- Competitive compensation with meaningful equity upside.
- A culture built on taste, speed, ownership, and ambition.
- Opportunities to travel globally and build real relationships with customers shaping the future.
Compensation Range: $80K - $150K
Client Growth Manager employer: Conveo
At Conveo, we pride ourselves on fostering a vibrant work culture where collaboration and genuine relationships are at the forefront. As a Client Growth Manager, you will not only have the opportunity to work with leading global brands but also enjoy unique benefits such as quarterly team retreats in stunning locations like the Alps, direct access to founders, and a competitive compensation package that includes equity upside. Join us in shaping the future of AI-powered research while growing your career in an environment that values speed, ownership, and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Client Growth Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, make sure to express why you’re excited about the Client Growth Manager position at Conveo. Share your ideas on how you can drive customer success and adoption.
✨Tip Number 3
Prepare for those interviews! Research Conveo inside out—know their products, their culture, and their mission. Think about how your experience aligns with their needs and be ready to discuss specific examples of how you’ve driven customer success in the past.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you note. It shows your appreciation and keeps you top of mind. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Client Growth Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Growth Manager role. Highlight your experience in Customer Success or similar fields, and show how your skills align with what we’re looking for at Conveo.
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your writing prowess. Keep it clear, concise, and engaging – we want to see how you can influence decisions through your words!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've identified risks and acted decisively in past roles. This will show us that you have the mindset we value at Conveo.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Conveo
✨Know Your Stuff
Before the interview, dive deep into Conveo's platform and understand how it works. Familiarise yourself with AI-driven products and be ready to discuss how they can benefit clients. This will show that you're not just interested in the role but also genuinely invested in the company's mission.
✨Build a Connection
During the interview, focus on building rapport with your interviewers. Share relevant experiences where you've successfully managed client relationships or driven adoption in previous roles. Highlight your ability to listen actively and influence decisions, as these are key skills for a Client Growth Manager.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in customer success or similar roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your structured thinking and fast-moving execution, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about how Conveo measures customer success or what challenges they currently face in driving adoption. This shows your proactive mindset and genuine interest in contributing to their growth.
