Learning & Development Lead (London)

hackajob is collaborating with Conveo.ai to connect them with exceptional professionals for this role.

What we are building at Conveo: Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands use our AI video interviewer to generate insights across marketing, product, and research teams.

What problem are we solving and why is this an important problem to solve: The traditional research methods companies rely on are slow, expensive, and superficial. Running great research requires expertise that most companies do not have. That directly affects how well businesses understand their customers and how well they can serve them.

The team you will join: You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team combines decades of market research knowledge, world-class engineering, and experience building companies.

How we operate: We truly care about our clients and the problem we solve. We humbly go the extra mile every time. We work hard and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.

About the Role: Conveo is growing from 20 to 170 people in 12 months. That is 10-15 new hires every month. At the same time, the product ships major updates every 1-2 weeks, and the company's positioning is evolving from "research platform" to "compounding customer intelligence layer." That combination is dangerous if nobody owns it. If we do this badly, new hires take 3 months to become useful, tenured team members lose track of what the product actually does, and sales shows up to Fortune 500 meetings with last quarter's story. If we do this well, every new hire is impactful inside 30 days, the whole company understands the product and the positioning in real time, and Conveo keeps the quality bar of a 20-person team at 170 people. That is your job.

As our Learning & Development Lead, you will own how Conveo learns, at the speed Conveo ships. You will design, run, and constantly rebuild the two learning systems that matter most right now:

• Onboarding: how every new Conveo hire goes from "first day" to "fully productive" fast, consistently, and with a quality bar
• Continuous enablement: how every existing team member stays current as product, positioning, and company evolve

You are not building a traditional L&D function. You are building a modern, AI-powered, just-in-time learning system for a company that is literally changing under its own feet.

This role sits at the intersection of:

• Hypergrowth onboarding: the gateway every new hire passes through
• Product and positioning enablement: the loop that keeps the whole org current
• Operational excellence: systems and measurement, not "nice to have" workshops
• Culture scaling: keeping Conveo's ambition, taste, and quality bar intact at 5x the team size

This role is only for someone who sees L&D as the operating system of a fast-scaling company, not a cost center.

Your Mission:

• Build the world-class Conveo onboarding: You own how every new Conveo hire starts:

• A consistent, scalable pre-start + first-30-days + first-90-days program, customized per function (Engineering, Product, GTM, CS, Ops)
• A clear definition of "fully productive" for each role, and the path to get there
• Onboarding content that is AI-powered, self-serve, and constantly fresh
• A buddy, mentor, and manager playbook so the experience doesn't depend on who your manager happens to be
• A feedback loop that catches failing onboarding in week 1, not week 12

Your bar: every new hire is making real contributions inside 30 days, and says their onboarding was the best they've ever had.

Keep the whole company current on product and positioning: The product ships major changes every 1-2 weeks. Positioning evolves every quarter. You build the enablement engine that keeps 150 people current without burning everyone out:

• A weekly or bi-weekly "what changed" loop across product, positioning, GTM, and customer
• A knowledge system (docs, AI assistants, short-form video, recorded walkthroughs) that is easier to use than Slack
• Role-specific enablement so sales, Ops, CS, marketing, product, and engineering each hear what matters for them
• Release readiness: no major change ships without a clear enablement plan

Your bar: a 6-month tenured employee and a 6-day tenured employee tell the same story about what Conveo does today.

Design the long-term Conveo learning culture: This is not just onboarding and updates. You build how Conveo learns:

• A manager development track, because we're creating 10+ new managers in 12 months
• A career pathing framework that makes internal mobility a real option
• Craft development: technical, creative, and operational learning that keeps senior people sharp
• Partnerships with external programs, coaches, and communities where they add real value

Your bar: people join Conveo partly because they know they'll grow faster here than anywhere else.

Operate like an owner: You measure yourself on:

• Time to productivity for new hires (week by week, by function)
• Enablement coverage on product and positioning changes
• Manager effectiveness scores
• Internal mobility and promotion rates
• Employee NPS on "I am growing here"

You don't run workshops for their own sake. You run a system that moves metrics.

What we're looking for:

• Non-negotiables:

• 5+ years in L&D, enablement, people development, or learning design roles (ideally at a fast-growing tech company between 30 and 500 people at some point)
• Proven track record designing onboarding programs that scaled with headcount growth
• Experience running continuous enablement in a fast-changing product or GTM environment
• Fluent in modern learning tools: LMS, Notion, video, AI assistants, async-first learning
• AI-native: you already use AI to produce learning content, not as a gimmick, as a core workflow
• Strong systems thinker: you design loops and feedback mechanisms, not just one-off programs
• Excellent written and verbal communication in English
• Comfortable holding senior stakeholders to standards (managers who skip their piece, leaders who don't prioritise)

Mindset:

• High agency, low ego
• Operator mindset: you run a function, you don't curate a conference schedule
• Measurement over vibes: you care about whether it actually worked
• Comfortable with change: you know the program you build this month will be half-rebuilt in six months
• Deep respect for people's time: you don't run a session if a doc or a video does the job
• Care about the person and the business at the same time

Bonus (not required):

• Experience at a B2B SaaS or AI company in a hypergrowth phase
• Background that includes any of: product marketing, sales enablement, internal comms, instructional design
• Experience building manager development programs from scratch
• Familiarity with tools like Workramp, Gong, Notion AI, Loom, or similar
• A track record of internal mobility programs that actually moved people around

What success looks like:

• New hires are shipping meaningful work in their first 30 days, consistently, across every function
• Every major product or positioning change is understood across the company within a week of shipping
• Managers feel supported, not abandoned, as they grow their teams and their own roles
• Tenured team members say Conveo is the fastest they've ever grown professionally
• L&D is a named reason people join Conveo and a named reason people stay
• The company at 150 people still feels like a 30-person team on quality, pace, and care

Why join us? At Conveo, you'll join a team that genuinely enjoys working, and spending time, together. We care about building real relationships, not just great products. That’s why we run quarterly team offsites where we disconnect, reset, and have fun.

Plus:

• A rare chance to build a world-class L&D function from scratch at a company that will 5x its headcount while 10x'ing its revenue