At a Glance
- Tasks: Own customer relationships and ensure they get maximum value from our AI research platform.
- Company: Join Conveo, a fast-growing AI research company with a fun, passionate team.
- Benefits: Competitive salary, equity options, global travel opportunities, and quarterly team retreats.
- Other info: Dynamic work environment with a focus on collaboration and personal growth.
- Why this job: Be part of a team transforming market research with cutting-edge AI technology.
- Qualifications: 2-7 years in Customer Success or similar roles, excellent communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
hackajob is collaborating with Conveo.ai to connect them with exceptional professionals for this role.
What we are building at Conveo:
Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.
What problem are we solving, and why is this an important problem to solve:
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
The team you will join:
You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
How we operate:
- We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
- We work hard, and we have fun.
- To keep our quality bar incredibly high, we want to execute with the smallest possible team.
The Role:
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission:
- Own customer outcomes end-to-end.
- Lead customers from a signed deal or pilot through onboarding and early wins.
- Define success plans tied to measurable business impact and value.
- Run check-ins and QBRs that connect Conveo usage to real decisions.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner.
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
- Spend meaningful time with clients in person to build trust and long-term relationships.
- Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion.
- Design and lead high-quality pilots and rollouts that clearly demonstrate value.
- Guide best practices around recruitment, topic guides, and analysis workflows.
- Help customers scale from single team usage to multi-team and multi-market adoption.
- Develop a deep understanding of customer orgs, decision makers, and internal dynamics.
- Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the customer and scale what works.
- Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM.
- Surface friction that impacts retention and growth, and help prioritize fixes.
- Maintain clean customer context in CRM and internal tools.
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for:
Non negotiables:
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast-moving environments.
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
Mindset:
- Truth first, not fluff first.
- Opinionated, not generic.
- Structured thinker but fast-moving executor.
- Low ego, high standards.
- Comfortable being early, iterating publicly, and improving fast.
- Obsessed with leverage, including templates, systems, reuse, and speed.
Why join us:
- At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off-sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
- Own attention for a hyper-growth, YC-backed AI company.
- Direct access to founders and high-leverage operators.
- Help define how AI-powered research becomes the global default.
- Be part of a team aiming to go from one to one hundred million ARR in record time.
- Competitive compensation with meaningful equity upside.
- A culture built on taste, speed, ownership, and ambition.
- Opportunities to travel globally and build real relationships with customers shaping the future.
Compensation Range: $80K - $150K
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conveo.ai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conveo.ai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conveo.ai:Your cover letter is your chance to shine! Tell us why you want to work at Conveo.ai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conveo.ai!
How to prepare for a job interview at Conveo.ai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
