At a Glance
- Tasks: Own partnerships with global brands and drive impactful customer success.
- Company: Join Conveo, an innovative AI research platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, equity opportunities, and global travel.
- Other info: Dynamic role with a focus on real relationships, not just products.
- Why this job: Shape the future of research while building meaningful relationships.
- Qualifications: 2-7 years in Customer Success or related fields with strong communication skills.
The predicted salary is between 64000 - 120000 £ per year.
What we are building at Conveo
Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.
Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies. To keep our quality bar incredibly high, we want to execute with the smallest possible team.
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator. This is not a support role.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner.
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Spend meaningful time with clients in person to build trust and long-term relationships.
- Design and lead high-quality pilots and rollouts that clearly demonstrate value.
- Surface friction that impacts retention and growth, and help prioritize fixes.
- Maintain clean customer context in CRM and internal tools.
Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
We care about building real relationships, not just great products.
Competitive compensation with meaningful equity upside. Opportunities to travel globally and build real relationships with customers shaping the future.
Compensation Range: $80K - $150K
StudySmarter Expert Advice🤫
We think this is how you could land CSM Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conveo.ai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conveo.ai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conveo.ai:Your cover letter is your chance to shine! Tell us why you want to work at Conveo.ai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conveo.ai!
How to prepare for a job interview at Conveo.ai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
