At a Glance
- Tasks: Own customer partnerships and drive measurable value for global brands using AI research.
- Company: Join Conveo, a fast-growing AI research platform backed by Y Combinator.
- Benefits: Competitive pay, equity options, and opportunities for global travel.
- Other info: Enjoy quarterly retreats and a culture of fun, speed, and ambition.
- Why this job: Shape the future of AI-powered research while building real relationships.
- Qualifications: 2-7 years in Customer Success or similar roles with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
What we are building at Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.
What problem are we solving, and why is this an important problem to solve
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
The team you will join
You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
How we operate
We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard, and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.
The Role
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission
- Own customer outcomes end-to-end
- Lead customers from a signed deal or pilot through onboarding and early wins.
- Define success plans tied to measurable business impact and value.
- Run check-ins and QBRs that connect Conveo usage to real decisions.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
- Spend meaningful time with clients in person to build trust and long-term relationships.
- Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion
- Design and lead high-quality pilots and rollouts that clearly demonstrate value.
- Guide best practices around recruitment, topic guides, and analysis workflows.
- Help customers scale from single team usage to multi-team and multi-market adoption.
- Develop a deep understanding of customer orgs, decision makers, and internal dynamics.
- Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the customer and scale what works
- Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM.
- Surface friction that impacts retention and growth, and help prioritize fixes.
- Maintain clean customer context in CRM and internal tools.
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for
Non negotiables
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast-moving environments.
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
Mindset
- Truth first, not fluff first.
- Opinionated, not generic.
- Structured thinker but fast-moving executor.
- Low ego, high standards.
- Comfortable being early, iterating publicly, and improving fast.
- Obsessed with leverage, including templates, systems, reuse, and speed.
Why join us
At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off-sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
Plus:
- Own attention for a hyper-growth, YC-backed AI company.
- Direct access to founders and high-leverage operators.
- Help define how AI-powered research becomes the global default.
- Competitive compensation with meaningful equity upside.
- A culture built on taste, speed, ownership, and ambition.
- Opportunities to travel globally and build real relationships with customers shaping the future.
Client Growth Manager - UK/Europe in London employer: Conveo.ai
Conveo is an exceptional employer that fosters a vibrant and collaborative work culture, where team members are encouraged to build meaningful relationships while driving innovation in AI research. With a focus on employee growth, you will have direct access to founders and senior operators, along with a clear path to advance into research or client success roles. Enjoy competitive compensation and the unique opportunity to be part of a hyper-growth, YC-backed company that values both hard work and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Client Growth Manager - UK/Europe in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Conveo and understand their mission and values. Think about how your experience aligns with their goals, especially in customer success. Practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your passion! When you’re in front of potential employers, let your enthusiasm for the role and the company shine through. Share stories that highlight your skills and how they relate to helping clients succeed, just like Conveo aims to do.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Growth Manager - UK/Europe in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about helping clients succeed with Conveo's innovative solutions.
Tailor Your Experience:Make sure to highlight relevant experience in Customer Success or similar roles. We’re looking for specific examples of how you've driven client outcomes and built strong relationships, so don’t hold back!
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Use bullet points where necessary to make your achievements stand out and ensure we can easily grasp your key skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Conveo!
How to prepare for a job interview at Conveo.ai
✨Know the Company Inside Out
Before your interview, dive deep into Conveo's mission and values. Understand how their AI research platform works and the specific problems it solves for clients like Unilever and Google. This knowledge will help you articulate how your experience aligns with their goals.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles that demonstrate your ability to build strong client relationships and drive measurable outcomes. Highlight instances where you've influenced decisions or shaped successful projects, as this is crucial for the Client Growth Manager role.
✨Be Ready to Discuss AI and Market Research
Since the role involves working with AI-driven products, brush up on your understanding of AI in market research. Be prepared to discuss how you can translate technical concepts into simple narratives for non-technical stakeholders, showcasing your communication skills.
✨Emphasise Your High-Energy Attitude
Conveo values a passionate and energetic team culture. During the interview, convey your enthusiasm for the role and the company. Share examples of how you've gone the extra mile in previous positions, demonstrating your ownership and bias towards action.
